Seattle Recognizes the Community Connectors Behind Nonprofit Work

National 211 Day (February 11th) celebrates individuals behind the scenes of emergent care
By: Direct Interactions
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SEATTLE - Feb. 8, 2024 - PRLog -- Each day, thousands of individuals navigate the trials of homelessness, hunger, health struggles, and other crises through Information and Referral Services (I&R). An often overlooked element of community care, I&R teams provide over 25 million individuals in need with service providers such as charities, churches, hospitals, and other human service entities.

The United Way of Atlanta launched the first 211 service in 1997. Over time, the concept blossomed and evolved, becoming the go-to resource for individuals and families in need. From essential physical and mental health resources to vital employment support, aging and disabilities services, and an array of other crucial assistance, 211s became synonymous with support in times of hardship. In July 2000, the Federal Communications Commission, recognized the indispensable role of these services, and officially designated 2-1-1 as the universal short number for access to this expansive network of aid. It was a historical moment, solidifying 211s' position as frontline responders to diverse needs of communities nationwide. 211 programs continue to provide the critical connection between community services and those most in need.

Direct Interactions has consistently demonstrated excellence in 211 services, showcasing a versatile approach across various domains. Our team has effectively handled election and voting information calls, ensuring citizens receive accurate and timely details about the electoral process, contributing to an informed electorate. Additionally, our work with 211's has showed a commitment to public health; evident in our work on COVID hotlines, where we have played a crucial role in disseminating critical information, addressing concerns, and providing essential resources during the ongoing pandemic. In disaster response scenarios, Direct Interactions has proven instrumental in swiftly and compassionately assisting individuals affected by emergencies, coordinating relief efforts and providing a supportive voice in times of crisis.

Our 211 work extends beyond specific domains, encompassing a broad spectrum of basic I&R services, where we consistently prioritize delivering accurate information and facilitating access to necessary resources.

"At Direct Interactions, we remain deeply inspired by the dedication of our 211 partners and the wider Information and Referral (I&R) community. We are sincerely thankful for the opportunity to contribute to this vital mission and are committed to tirelessly leveraging our expertise, enthusiasm, skills, and services for the benefit of the network. Our objective to position 211s as the primary gateway to all human services resources is within reach. We believe that through collaborative efforts, we can propel 211 into a new era of excellence, ushering in the golden age of 211. By enhancing support, service quality, and outcomes, we aim to make a meaningful difference in the lives of the most vulnerable members of our communities." - Jonas Nicholson, CEO

More information can be found at

Jonas Nicholson
Direct Interactions
Source:Direct Interactions
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Location:Seattle - Washington - United States
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