Marval Baltic adopts simulation training to help customers better understand service managementBy: Marval Baltic Marval Baltic, the Lithuanian based IT service management (ITSM) solutions supplier incorporating integrated software, consultancy and educational services has recently been appointed official distributor of Polestar ITSM from G2G3, a provider of engagement technologies and solutions. Polestar ITSM is an innovative, game-based simulation designed to drive change and create breakthrough understanding of the benefits of ITSM tools and best practices from a people perspective. Bringing to life the behavioral and business issues currently faced by IT organisations, Polestar ITSM offers an unparalleled level of interactivity to participants whilst creating a fun, and highly memorable, shared experience for all. Vilma Domaševiciene, CEO of Marval Baltic explains “Real IT services are about customers, demands, requirements, speed, teamwork, prevention and a lot of things that you can’t explain using theory. Simulations are able to transfer that perception and atmosphere. This training will definitely bring value for our customers who need inspiration and practical experience for their service management improvements. This will complement our consultancy services and delivery of Marval’s ITSM software solutions.” Mark Sutherland, Managing Director of G2G3 commented on the partnership, “We are thrilled to be able to welcome Marval Baltic to our ever expanding global partner network. Bringing with them a wealth of industry knowledge and business know-how, I am confident that our simulation will create exciting opportunities and add considerable value to Marval Baltic’s product and services portfolio. I look forward to what the future holds for our partnership.” --Ends-- For more information on Marval Baltic products and services, please contact Lina Vežbickiene at lina.vezbickiene@ End
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