Marval Improves Functionality For IosMSM System's new features enhance employee mobility and advance the customer service experience
By: Marval Integrated in Marval's mobile application for iOS devices, new features allow MSM users to raise requests faster and easier, reducing waiting time and therefore advancing the customer service experience. The updated application is designed to help improve productivity and responsiveness of the Service Desk, enabling ServiceDesk professionals to stay connected and ensuring that SLAs are satisfied. It offers a modern, highly functional user interface which: • Facilitates data entry and search • Accelerates the authorisation process • Allows users to view, assign, update and resolve service requests when on the move "Today's work setting is less dependent on the traditional environment and more on the go. By improving MSM's functionality for iOS with key features that enable Service Management professionals to be more flexible and responsive, even on the move, we offer a system that advances the service experience for the customer. Most importantly, it helps organisations embed the right culture; one that empowers the user to provide better and faster customer service, anywhere, anytime", commented Greg Pritchett, Managing Director at Marval. The new iOS application is available on Apple Store and is free to install. About Marval Founded in 1989, Marval is a leading provider of Service Management solutions and services that help organisations worldwide reach critical business objectives related to information security, OPEX, knowledge management, as well as customer loyalty and satisfaction. With its award-winning platform, Marval MSM, plus a comprehensive portfolio of professional and support services, Marval and its partners design and deploy ITSM and ITIL projects for customers in several industries,including Healthcare, Education, Local and Central Government, Financial Services, Emergency Services, Retail, Telecommunications, and Transport. Find out more at https://www.marval.co.uk/ End
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