Open Access BPO releases call center attrition and turnover study

SAN CARLOS, Calif. - April 10, 2014 - PRLog -- Open Access BPO gathered employment figures and performance statistics of real call centers in and out of the US to determine the biggest causes of agent attrition. Among the findings are the average call center turnover rates, which vary by company size, position, employee age, and industry.

The study aims to enlighten business leaders about the common reasons behind call center agents' decision to leave. It also serves as a guide for contact centers in improving management practices to maximize employee tenure.

Call Center Attrition and Turnover: Average Rates and Common Causes is the second white paper published by the outsourcing firm after previously releasing a study revolving around business continuity and disaster recovery. All these studies can be downloaded for free here: http://www.openaccessbpo.com/studies/

About Open Access BPO

Open Access BPO is an American outsourcing company with headquarters in San Carlos, California and operations site in Makati, Philippines. The firm was established as a telemarketing startup in 2006 before transferring operations to the premier Philippine business district the following year. The company has since expanded its voice-based solutions and branched out to non-voice customer service, creative content development, digital marketing, and e-commerce.

Modeled as a boutique-style firm, Open Access allows clients to customize their outsourced services and take part in the management decisions as if supervising an in-house department. This is in line with the neo captive BPO business model that Open Access practices.