The Zetter Group installs a TISSL EPoS solution in London's new Grain Store restaurant

MILTON KEYNES, U.K. - Dec. 13, 2013 - PRLog -- The Zetter Group has revealed that its latest joint venture with chef Bruno Loubet, the much-anticipated Grain Store restaurant in Granary Square King’s Cross, is being driven by an EPoS solution from specialist hospitality technology provider TISSL.

The Zetter Group’s estate now comprises The Zetter Hotel including Bistrot Bruno Loubet, and The Zetter Townhouse, located in St John’s Square, Clerkenwell Road. All three businesses have rolled out TISSL EPoS solutions in the past year. Food and Drink Manager Edgard Helle has overseen the investment in technology and championed its evolution.

In 2012, the Group reviewed its technology provision in order to streamline hotel and dining operations.  A new point-of-sale system was evaluated for 6 months.  “We were very demanding,” observes Helle “but the POS could not keep up.  Once Grain Store came into the equation, it was even more important to get our EPoS provision right.”

The management team was clear about its needs and business drivers.  “It was all about functionality and efficiency, not cost,” adds Edgard Helle.  “We were intent on getting the right system.”

Offerings from three EPoS providers were tested against the Group’s criteria.  “An F & B orientation was critical.  We also looked for integration and interfaces with our other systems, such as OpenTable® and Fourth Hospitality.  Finally, given our projected growth, we had to satisfy ourselves with the strength of the reporting we would get.”

“TISSL was definitely the best option.  It’s very flexible. We can set our own boundaries and do just what we want with it.  By contrast, we found other systems rigid.”

Today, both hotels and both restaurants have a comprehensive EPoS solution from TISSL which they deploy on fixed-point touchscreen terminals and tablet PCs in the restaurants and bars.

Whilst Helle describes the business as “still learning” in technology terms, the new solution is comprehensive and operationally straightforward.  Integration with Fourth Hospitality’s FnB Shop for stock management has taken place and TISSL has built an interface with XN Hotels’ PMS for efficient data exchange.  An interface with OpenTable® is going live.

“TISSL is certainly much faster than the system we used previously. We like the fact we can tailor system to the way each business runs.”

Comments Edgard Helle: “Information access is very important to us. We do all our reporting on a departmental basis and we’re working to make sure that our data and our back-of-house operations are neat, projecting the business forward for its next 10 years.”

TISSL is providing the flexibility the business was looking for; at the same time making it more efficient. “I don’t want my team spending five minutes on a task if they can spend one minute on it and four minutes with the guest.”  There are compliments too for the service from TISSL technical teams:  “Support is great, really good.”

“Passion and personality run through our businesses, and reliable systems like TISSL allow this to remain our focus.” concludes Edgard Helle.  “At all our establishments, you can do something you can really be proud of.”

About TISSL Limited – www.tissl.co.uk

Since 2003, TISSL has provided EPoS solutions and touchscreen tills to the hospitality industry worldwide.  Standing out for speed, reliability, breadth of functionality and quality of support, they suit all hospitality operations.  Used in 400+ establishments, TISSL EPoS excels in fine dining, casual dining, fast food, pubs & bars, hotels and members’ clubs.

Many of the industry’s most demanding chef-patrons, such as Heston Blumenthal, Rick Stein, Jason Atherton and Alexis Gauthier, use TISSL EPoS.  In Restaurant Magazine’s survey of 2,000 establishments, TISSL EPoS has been voted ‘Chef’s Choice’ Winner or Highly Commended for the past five years.  TISSL users commonly secure high-ranking positions in the National Restaurant Awards and 2013 was no exception.

TISSL point-of-service functionality is complemented by customer loyalty, time & attendance, interfaces to restaurant reservations and kitchen display systems, stock management and digital signage. The centre-piece of the TISSL solution is its fully- integrated smartphone application for ordering and payment, the next step in restaurant technology.