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Follow on Google News | First Call Resolution Announces the Promotion of Tim GalarzaBy: First Call Resolution As the Director of Strategic Planning, Tim will oversee all planning and forecasting for Operations including Workforce Management, capacity planning, business analysis, and will work closely with IT on future reporting requirements. “This is an important stage in the growth of FCR,” added Katheryn Carnahan, FCR’s VP of Operations. “With the anticipation of our fifth site and the addition of new clients, promoting Tim sets us up for success in the future.” Headquartered in Roseburg, Oregon with additional facilities in Grants Pass and Coos Bay, First Call Resolution provides a wide range of boutique, domestic-based call center, business process and social networking outsourcing solutions to most industries. Supporting over 50 clients with over 900 employees, FCR maintains 4 contact centers throughout southern Oregon. First Call Resolution is building a new class of high-quality, domestic-based contact center and business process outsourcing solutions, and our mission is to be the most respected outsourcing provider in the industry. To learn more, visit us at www.1callres.com or contact us at 541-957-8654 or sales@1callres.com. End
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