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New Book on Building Quality Management Systems Now Available from Productivity Press
Building Quality Management Systems: Selecting the Right Methods and Tools explains exactly what directors, practitioners, consultants, and researchers must do to make better choices in the design, implementation, and improvement of their QMSs.
Based on the authors’ decades of industrial experience working on business improvement projects for multinationals looking to design or improve their QMSs, the book discusses building QMSs based on two important organizational elements: needs and resources. It begins with an overview of QMSs and systems thinking and the impact of QMSs on financial performance. Illustrating the process management approach, it reviews the most well-known business and quality improvement models, methods, and tools that support a major QMS.
The authors introduce their own time-tested methodology for designing, implementing, and enhancing your own QMS. Using their proven method, you will learn how to:
Implement a strategic quality plan based on your specific needs, capabilities, cost–benefits, policies, and business strategies
Select the right models, methods, and tools to be adopted as part of your QMS
Understand the critical success factors and implementation challenges
Evaluate the level of maturity of your QMS and your implementation efforts
Highlighting the importance of quality as a way of life, this book supplies the understanding you’ll need to make the right choices in the development and deployment of your QMS. With a clear focus on business performance and process management, it provides the basis for creating the quality management culture required to become a world-class organization.
About the Authors
Dr. Luis Rocha-Lona has over 10 years of working experience in the public and private sectors. He holds a PhD in operations management from Manchester Business School at the University of Manchester in the UK, and an MSc in control systems with a major in information systems/manufacturing at the University of Sheffield, UK. Dr. Rocha-Lona graduated from the National Polytechnic Institute of Mexico as an automation control systems engineer. He has led several research projects sponsored by private companies and the Mexican government through the National Council of Science and Technology (CONACYT) and is actively involved in consulting activities to manufacturing and service organizations.
Dr. Jose Arturo Garza-Reyes is a senior lecturer in operations and supply chain management at the Centre for Supply Chain Improvement, Derby Business School, the University of Derby, UK. He holds a PhD in manufacturing systems and operations management from Manchester Business School at the University of Manchester (UK), an MBA from the University of Northampton (UK), an MSc in production and quality from the Autonoma de Nuevo Leon University (Mexico), a postgraduate certificate in teaching and learning in higher education from the University of Derby (UK), and a BSc in mechanical management engineering from the Autonoma de Nuevo Leon University (Mexico). He has published a number of articles in leading international journals and conferences as well as a book about manufacturing performance measurement systems.
Dr. Vikas Kumar has over six years of experience in area perations management. He holds a PhD in management studies from Exeter Business School, UK, and a bachelor of technology (first-class distinction)
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ISBN 9781466564992, June 2013, 202 pp