Interactive Intelligence to Host Webinar on Business Benefits of Moving Contact Centers to the Cloud

April 21, 2013 - PRLog -- DUBAI, United Arab Emirates -- Interactive Intelligence Group Inc. , a global provider of unified IP business communications software and services, is hosting a complimentary Web event titled, “Making the Business Case for Moving Your Contact Center to the Cloud (http://w.on24.com/r.htm?e=592029&s=1&k=D935D0F6DA0B4B78DB6BEE9179410447&partnerref=WE043013PR),” to be held Tuesday, April 30 at 11:30 a.m. Eastern time (EDT) i.e. 7:30 p.m. Gulf Standard Time.  

This 75-minute webcast will bring together leading industry experts to discuss the following critical issues when developing a business case for cloud-based contact center solutions:

Defining and quantifying the benefits of moving your contact center to the cloud.

Dealing with security and reliability concerns.

Developing an accurate premises versus cloud total-cost-of-ownership comparison.

Using the cloud to improve the customer experience.

This webcast (http://w.on24.com/r.htm?e=592029&s=1&k=D935D0F6DA...) will be presented by Ovum Principal Analyst, Keith Dawson, and Interactive Intelligence Chief Marketing Officer, Joe Staples. An extensive audience Q&A will follow the presentation, with Dawson and Staples joined by industry experts, Elizabeth Herrell, principal analyst for Communication Initiatives, and J.R. Simmons, president and principal consultant for COMgroup Inc.  

“The growth of the cloud contact center market is nearly 10 times that of the premises-based sector, but that doesn’t mean the business case will be easily accepted internally,” Staples said. “We designed this webcast for contact centers that have decided the cloud makes sense for them, and now need the kind of objective, expert advice that will help them substantiate and execute on that decision.”

Attendees of this Interactive Intelligence Web event will receive a complimentary white paper titled “The Total Cost of Ownership of Cloud and Premise-Based Contact Center Systems” (Ovum, Jan. 21, 2013).

To register for this webcast, click here (http://w.on24.com/r.htm?e=592029&s=1&k=D935D0F6DA0B4B78DB6BEE9179410447&partnerref=WE043013PR).

About Interactive Intelligence

Interactive Intelligence Group Inc.  is a global provider of contact center, unified communications, and business process automation software and services. The company’s unified IP business communications solutions, which can be deployed on-premises or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Forbes Magazine’s 2011 Best Small Companies in America and Software Magazine’s 2012 Top 500 Global Software and Service Providers. It employs approximately 1,400 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com (http://www.inin.com/Pages/default.aspx).

Product Information Contact:

Mr. Shaheen Haque  

Turkey & Middle East Territory Manager

Interactive Intelligence Middle East
Dubai, UAE

Direct phone: +971(4) 4347217  

Mobile: +971 (50) 4573186  

Email: shaheen.haque@inin.com