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Interactive Intelligence Press Releases

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12333833
By Interactive Intelligence
Interactive Intelligence PureCloud offers suite of enterprise application services built on new distributed cloud architecture
12327111
By Interactive Intelligence
Total Communications as a Service seats reach record 20,000-plus
12325798
By Interactive Intelligence
Vendor to educate attendees about its industry-leading, fully integrated contact centre solution as well as share insights into multichannel communication strategies
12324880
By Interactive Intelligence
Vendor will supplement live demonstrations of its Customer Interaction Center™ (CIC) contact centre and UC platform with case studies highlighting successes in government institutions across the Middle East
12312360
By Interactive Intelligence
Acquisition designed to strengthen Interactive’s cloud-based business communications solutions
12296208
By Interactive Intelligence
Enterprises with contact centers in Middle East can participate in contest for a no-charge makeover of their technologies, equipment and workplace environment
12291661
By Interactive Intelligence
Registration now open for INTERACTIONS 2014, which features keynotes from author Aron Ralston and social media expert Jay Baer; Interactive Intelligence CEO to reveal vision for next evolution of cloud communications
12280088
By Interactive Intelligence
Software provides an enhanced customer experience, increased agent efficiency, and lower deployment costs
12122657
By Interactive Intelligence Inc.
Web event to be held Tuesday, April 30 at 11:30 a.m. Eastern time (EDT) i.e. 7:30 p.m. Gulf Standard Time
12058278
By Interactive Intelligence Inc.
T-Mobile to move its technology and customer service functions to the cloud
11998969
By Interactive Intelligence Group Inc.
The 75-minute webcast, to be held Tuesday, Oct. 30 at 7:30 p.m. Gulf Standard Time (GST)
11936568
By Interactive Intelligence Inc.
Educational webcast, already drawing more than 1,200 pre-registrants, will bring together industry experts to share how businesses can provide enhanced service for customers using smart mobile devices
11772949
By Interactive Intelligence Inc.
Asset purchase agreement gives Interactive Intelligence increased presence throughout Africa
11731717
By Interactive Intelligence Inc.
Three Day Conference to Include Workshops, Case Studies, Tutorials and Networking Opportunities

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By Interactive Intelligence
Interactive Intelligence PureCloud Engage℠ designed to help contact centers accelerate business impact, deliver consistent outcomes, and innovate the customer and agent experience
By Interactive Intelligence
VIACOMMS recognized for meeting the highest certification standards for deploying Interactive Intelligence customer engagement communications and collaboration solutions
By Interactive Intelligence
Moving to the cloud can offer significant cost savings and potential for new revenue streams
By Interactive Intelligence
Company offers new cloud service via its PureCloud platform designed for fast deployment, maximum reliability and unlimited scalability
By Interactive Intelligence
New CMO Jeff Platón brings 20-plus years of marketing and product management experience drawing on former cloud and security roles at tech giants Cisco and McAfee
By Interactive Intelligence
As the number of alternative channels widens, social media, web chat and video chat will start to catch up with traditional communication methods
By Interactive Intelligence
Conference highlights included a millennial-aged panel session, an industry expert panel session, and the launch of the company’s new suite of distributed cloud services
12333833
By Interactive Intelligence
Interactive Intelligence PureCloud offers suite of enterprise application services built on new distributed cloud architecture
12327111
By Interactive Intelligence
Total Communications as a Service seats reach record 20,000-plus
12325798
By Interactive Intelligence
Vendor to educate attendees about its industry-leading, fully integrated contact centre solution as well as share insights into multichannel communication strategies
12324880
By Interactive Intelligence
Vendor will supplement live demonstrations of its Customer Interaction Center™ (CIC) contact centre and UC platform with case studies highlighting successes in government institutions across the Middle East
By Interactive Intelligence
Company’s regional head to discuss how a multi-channel communication strategy can result in enhanced customer experience
12312360
By Interactive Intelligence
Acquisition designed to strengthen Interactive’s cloud-based business communications solutions
By Interactive Intelligence
Interactive Intelligence will tap into increasing demand for contact center, unified communications and IP telephony solutions in the Kingdom through partnership with AWAL
12296208
By Interactive Intelligence
Enterprises with contact centers in Middle East can participate in contest for a no-charge makeover of their technologies, equipment and workplace environment
12291661
By Interactive Intelligence
Registration now open for INTERACTIONS 2014, which features keynotes from author Aron Ralston and social media expert Jay Baer; Interactive Intelligence CEO to reveal vision for next evolution of cloud communications
By Interactive Intelligence
Proactive Customer Communication is the new route to effective customer interaction
12280088
By Interactive Intelligence
Software provides an enhanced customer experience, increased agent efficiency, and lower deployment costs
By Interactive Intelligence Inc.
IMUM deploys Interactive Intelligence solution to manage fluctuating call volumes through dynamic resource allocation and reduce agent interactions with flexible Interactive Voice Response (IVR)
By Interactive Intelligence Inc.
Integration designed to help enterprises and contact centers improve customer service and increase employee productivity
By Interactive Intelligence Inc.
Award recognises Interactive Intelligence's high degree of innovation with products and technologies, and the resulting customer value and market penetration leadership
By Interactive Intelligence Inc.
Shaheen Haque of interactive intelligence shares his thoughts on innovation within the cloud
By Interactive Intelligence Inc.
New content management software designed to help contact centers and enterprises reduce costs, increase employee productivity, and improve customer service
By Interactive Intelligence Inc.
Software Magazine lists Interactive Intelligence 203rd among its annual Software 500 ranking
By Interactive Intelligence Inc.
Liquid Latitude™ designed to reduce costs, optimize agent resources, and improve business continuity
By Interactive Intelligence Inc.
Total orders up 115 percent from 2012 second quarter; Cloud-based orders quadruple and were 64 percent of total orders; Total revenues up 39 percent to $76.2 million
By Interactive Intelligence Inc.
Complimentary 75-minute web event will highlight best practices for developing social customer service strategies
By Interactive Intelligence Inc.
Report defines leaders as high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a clear vision of how contact center needs will evolve, and a proven track record of delivering contact center products
By Interactive Intelligence Inc.
With online shopping now gaining popularity in the region, e-commerce outfits need to adopt a hollistic customer service and engagement model
By Interactive Intelligence Inc.
Company hopes to identify trends to better help Middle East organizations plan their customer service experience strategies

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