Customer Delight – Its More Than Words

Dec. 13, 2012 - PRLog -- Customer service is a mission critical, strategic imperative, which drives customer delight according to Mr Ian Kinsey, Managing Director of Coracall South Africa. “As a global Business Process Outsourcing and Call Centre company with operations in the UK, South Africa and the Philippines, we understand the key drivers of customer delight. Customers now have a wide array of channels through which to interact with service providers or product suppliers. Customers also now have higher expectations of what constitutes customer service and therefore, it’s imperative to ensure that delight happens across all customer touch points.”

“A key challenge in our industry is the ability to deliver (service, answers, help, and responses) in real time. Engagement systems need to focus not only on immediacy, but context as well. With the proliferation of social media and mobile phone applications, a poor customer experience can lead to irreparable damage to a brand. Brand performance, loyalty and customer satisfaction are driven by the experiences of customers every day, every touch and every interaction.”

About Coracall

For further information please contact:

Investor Relations

Coracall

1st Floor, Coastlands Gatemax

329 Umhlanga Rocks Drive

Umhlanga Ridge

Kwa-Zulu Natal

South Africa

inquiry@coracall.com

www.coracall.com

"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward looking statements (within the meaning of Section 27a of the Securities Act of 1933 and Section 21e of the Securities Exchange Act of 1934) regarding our business, financial condition, results of operations and prospects. Forward-looking statements in this report reflect the good faith judgment of our management and the statements are based on facts and factors as we currently know them. Forward-looking statements are subject to risks and uncertainties and actual results and outcomes may differ materially from the results and outcomes discussed in the forward-looking statements. Actual results could differ materially from those projected in the forward-looking statements, as a result of either the matters set forth or incorporated in this report generally or certain economic and business factors, some of which may be beyond the control of Coracall. These factors include adverse economic conditions, entry of new and stronger competitors, inadequate capital to support operations and projections of revenues and profitability. Readers are urged not to place undue reliance on these forward-looking statements which speak only as of the date of this press release. We undertake no obligation to revise or update any forward-looking statements in order to reflect any event or circumstance that may arise after the date of the press release.