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Follow on Google News | TIM Brasil chooses TOA Technologies’ ETAdirect to manage its mobile workforceCloud-based field service management solution deployed in less than four months, offering configurability and flexibility after the launch of Live TIM broadband service
By: TOA Technologies “We needed an agile field service management solution that could meet our constantly changing business requirements. Partnering with TOA Technologies, we were able to launch our Live TIM service in alignment with our company goals, helping us to be both more competitive in our market while ensuring that we can keep our customers satisfied with timely, high quality service,” said Germano Vieira, director of operations for TIM Fiber. Since officially going live on May 8, TOA Technologies’ “We’re excited to be delivering solutions that work for our customers, and proud that our world-class team can meet their needs and exceed their expectations. With this deployment, we’re extending our 100 percent track record of successful delivery to our new customers in Brazil,” said Yuval Brisker, co-founder and CEO of TOA Technologies. “Speed to market and quality of customer experience are becoming vital for service providers throughout the world so they can continue to be more competitive. This is especially true in Brazil, where the market is moving quickly and adoption of new technologies is accelerating,” “Because TOA’s ETAdirect solution is natively cloud-based, easy to deploy and focuses on increasing efficiencies while bringing the customer into the loop, TOA is uniquely positioned to successfully deliver these significant benefits for tier 1 global service providers like TIM, with unmatched results. We’re honored that TIM Brasil has joined the growing community of companies throughout world that have confidently chosen ETAdirect to transform how they manage and optimize their mobile workforces and customer service experience, today and into the long-term future.” For more information about TOA Technologies and its ETAdirect solution, visit http://www.toatech.com. About TOA Technologies TOA Technologies is the leading provider of mobile workforce management applications. ETAdirect, TOA’s patented platform, improves customer service while dramatically reducing operational costs and delivering immediate and lasting return on investment. As the industry’s only complete on-demand solution, ETAdirect uses time-based pattern recognition and predictive analytics to provide the most advanced and accurate field service management application on the market. ETAdirect reduces customer wait times while increasing field workforce efficiency. TOA’s solutions are cloud-based, quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other solutions. Across four continents, ETAdirect manages mobile workforces for some of the world’s most recognizable global brands in the satellite/cable/ End
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