Message Technologies selected to provide cloud-based IVR services for AmeriGas Propane

May 11, 2012 - PRLog -- With over two million customers in all 50 states, AmeriGas provides the most reliable, safest, and responsive propane service in the nation.  Committed to customer service and loyalty, AmeriGas saw MTI’s IVR offering as the right tool to maintain their focus on customer service and personal attention to each customer.  

“We  wanted to implement  IVR solutions that  would  provide  the  best  possible  experience for  our  customers”,  said  Andrew Hertzog,  Marketing Product Manager of AmeriGas.  “MTI has delivered everything we were looking for in a partner.”  
AmeriGas required a complete communications solution that would advance the company’s ability to serve its customers.  The IVR system was designed with customer ease and friendliness in mind. In addition to a user friendly front end, a custom web portal was created for the AmeriGas team to gain insight into the performance of the system and the overall customer experience.  Using the web portal, AmeriGas managers can also listen to the customer-agent interactions, allowing for ongoing tuning and training. “Our solutions allow AmeriGas to achieve greater results with their customer care strategy by reducing operational costs and maintaining their focus on top notch customer service. By providing quick, accurate information and routing calls to live agents when needed, we are able to improve the call center’s productivity”, said Justin Simkavitz, President of Message Technologies.

With common inquiries now being handled by the IVR system, call center agents are now able to focus on higher value inquiries. The capabilities of the MTI platform and the ability to provide custom solutions gives companies like AmeriGas a way to differentiate their business with first-class customer service options.

ABOUT MESSAGE TECHNOLOGIES, INC.
Message Technologies, Inc. (MTI) is an Atlanta-based industry leader providing best of class, standards based, interactive voice response (IVR) technologies with full-service IVR hosting. Its mission is to provide innovative and affordable inbound and outbound voice solutions that deliver maximum customer satisfaction. With over 2000 customers throughout North America and abroad, MTI provides a best-of-breed platform and environment for the development of next-generation applications. Please visit the company online at http://www.messagetech.com or call 1-855-202-1000.

ABOUT AMERIGAS
AmeriGas Propane is the nation's largest propane distributor, serving over 2 million residential, commercial, industrial, agricultural and motor fuel propane customers in all 50 states. We have more than 6,000 employees whose spirit, enthusiasm and dedication are displayed every day in the hundreds of cities and towns that we serve across the nation.  The company’s focus on employees and our employee’s dedication to customer service will confirm our position as the industry leader.  AmeriGas is listed on the New York stock exchange [NYSE- APU].  For more information visit http://www.amerigas.com