BAM Outsource on How to Recover from a Mistake

March 15, 2012 - PRLog -- In the high pressured environment of outsource sales that BAM Outsource works in, mistakes are inevitable. The come in every shape and size; you might have done something wrong on a campaign you're running and have to apologise to a client. You might have accidentally offended someone you work with. There have been a lot of famous faces apologising recently from Rupert Murdoch to Arnold Schwarzenegger. How can you handle an apology in a classy and sincere way? BAM Outsource has some tips.

First and foremost acknowledge your mistake. Rather than hiding whilst everyone else is distracted by your blunder, show that you’re aware of it and you’re going to talk about it soon. BAM Outsource believes that admitting the mistake helps aid the recovery process and stops people from speculating.

If it’s possible, and of course appropriate, laugh at your mistake. It provides others the opportunity to do the same and not feel awkward about it. BAM Outsource also thinks that it lightens the tone. Don’t be mistaken into thinking that it turns it into a joke, you can still learn something from it afterwards if necessary, but it makes you look human and makes it clear that it’s something you’re going to recover from.

Finally, and most importantly in BAM Outsource’s opinion, you must provide people with a way to move forward. You can do this by focusing the conversation on something that matters. Admit your mistake, apologise and move on. By reminding people that this is just a small part of the bigger picture they are more likely to accept it and get on with things.

http://www.bamoutsource.co.uk

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BAM Outsource a marketing and sales company with a difference. Providing explosive results for our clients around the UK

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