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In Time of Sorrow Earns 2011 Talk of the Town Award for Customer Satisfaction
Web-based business offering sympathy gifts and grief resources earns top marks for its excellent customer service.
The Talk of the Town Awards, presented by Talk of the Town News, Customer Care News magazine and Celebration Media U.S., honor companies and professionals that provide excellent customer service as reported by their customers through no-cost, user-review websites, blogs, social networks, business rating services, and other honors and accolades. This data is analyzed by a team of researchers and converted into a star rating; only those that receive a 4-star to 5-star rating receive the Talk of the Town Customer Satisfaction Award.
Inspirational Gifts LLC DBA In Time of Sorrow was established in 2009 by Mary Zemites. The business, which sells sympathy gifts and grief resources, is strictly web-based and offers more than 300 products. Having lost her husband at a young age, Zemites is very familiar with the grieving process and wanted to make resources available to others. “It is especially important to me that my products and my monthly newsletter are helpful to those grieving a loss,” says Zemites. “Most of my sympathy gift ‘baskets’ (and all of my children’s gift baskets) contain a helpful book on grieving for this reason.”
The company offers memorial gifts and memorial jewelry that are designed for a specific type of loss, i.e. loss of mother, father, sister, brother, wife, husband, son, daughter, etc., and that are both helpful and comforting to the bereaved. In addition, personalization in the form of nameplates, labels, engraving and more are available on many of the products.
According to Zemites, the business strives to provide comfort, support and help to those suffering a loss. “Our products, customer service and newsletters on grieving all focus on this purpose,” she says. Supporting those who have suffered a loss is very close to her heart, and Zemites has been facilitating bereavement groups at her church on a volunteer basis for about 14 years now.
Customer service is also very important to Zemites, and she takes several steps to ensure her customers are well taken care of. “We take time to evaluate each order as we process it for special circumstances and/or mistakes,” she says. The business uses shipping software to process all orders to screen for incorrect/incomplete addresses, and the staff always follows up on omitted gift messages. We also work with customers on an individual basis to customize their order to fit special circumstances. “It is our goal that our customers are reflected in the best light possible to those receiving the gifts,” adds Zemites.
As the business continues to grow, Zemites notes that she will continue to provide individual attention and personal service to each and every customer. “It is truly important to us that each customer has a good experience in the midst of a difficult situation,” she says. “My employees have this same commitment. In short, we understand what our customers and recipients are going through.”
In Time of Sorrow is based in Chandler, Ariz. For more information, go online to http://www.intimeofsorrow.com or call 855-27-GIFTS (855-274-4387)
About the Award and Sponsors:
This is the third year CMUS, Talk of the Town News and Customer Care News have honored companies for achieving high levels of customer satisfaction with the Talk of the Town Awards. Among the types of organizations and professionals eligible to receive the award are hospitals, dentists, accountants, physical therapists, veterinarians, optometrists, insurance, chiropractors, lawyers, financial planners, restaurants, bakeries, event centers, home improvement companies, florists, spas, salons and mortgage companies.
For more information about the award or its sponsors, please contact CMUS and Talk of the Town News at 877-498-6405 or online at http://www.talkofthetownnews.com.
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Talk of the Town News, with parent company Celebration Media U.S., identifies companies excelling in positive customer service feedback, and honors them through its Talk of the Town Awards program.
Page Updated Last on: Nov 10, 2011