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JBW Group makes clients top priority in future developments
JBW Group, the ethical debt management and enforcement company are investing in an intensive staff development programme to build on existing capabilities, improve the level of customer service and shape the growth of the organisation from within.
Jamie Waller, CEO and Carole Kenney, Audit and Compliance Director, attended the intensive three month course at the end of 2010, with the aim of developing a business plan that not only encompasses sales targets and operational capabilities but strategic people management and organisation development schemes as well.
Helen Farrow, HR Director at JBW Group said: “This course has had a major impact on the implementation of our working practices and enabled senior staff to identify areas for improvement. This means that our focus is now on Customer Service and we aim to significantly improve our practices. We have now enrolled all our managers on a Level 5 Institute of Leadership and Management course which kicked off in January 2011. This course spread over three months with coaching and support sessions in between, which is has then assisted with the delivery of a number of strategic projects.”
Jamie Waller, CEO, said: “The Cranfield Business Growth Programme was an extremely interesting exercise for us to go through given our strategy for the next year 3 years. We have certainly come away with a more robust and rigorous plan and it has given us more confidence, focus and energy to develop our ideas.
He continued: “To help manage the growth and delivery of the business plan we have invested in two new board members Graham Coxell as Chairman and Harry Meikle as Commercial Director. They both bring a wealth of experience that will benefit the business our managers and our staff. We are confident that the introduction of these people will help support and guide the team which in turn will benefit our customers.
“The ILM programme is going to be beneficial for JBW Group as it focuses managers on the business and more importantly the positive effect that we can have within our roles and the organisation. This will allow the management team to become more effective and ultimately transform the business.”
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JBW is a debt management organisation with a high regard for the community it serves. The company is a market leading provider of intelligence led debt management and enforcement solutions. Through their pro-active contact centre and enforcement agent activity, JBW operates to the highest industry standards.