Havebury commended for its positive approach to tenants

Dec. 22, 2010 - PRLog -- The TSA, which oversees housing associations in England, has just released its Regulatory Judgement on the Suffolk-based affordable homes provider.

“Havebury demonstrates a positive approach to engaging with its customers and has a
high level of tenant satisfaction with its services,” says the report, which is available to view at www.tenantservicesauthority.org.  

“All three satisfaction indicators are above the national average and tenant satisfaction with the overall services is within the top quartile nationally at 87.9 per cent.”

Havebury was also praised for delivering the promises it made to its tenants when it took over nearly 6,000 homes from St Edmundsbury Borough Council in 2002.

The report adds: “Havebury has exceeded its promise at transfer to deliver 325 new homes in its first eight years. At March this year, 99.6 per cent of its stock met the Decent Homes Standard and the association will be fully compliant by December 2010.”

Havebury Chief Executive Karen Mayhew said the report also commended the partnership for its tenant involvement strategy.  She said: “The TSA noted our commitment to ensuring our residents are an integral part of improving services.  Mystery shopping, a tenant inspection scheme, estate walkabouts and a football training programme for youngsters are just some of the ways that residents can get involved at Havebury.”

She added: “We are dedicated to following the regulatory framework set out by the Tenants Services Authority and are pleased to see that our efforts have been duly noted in this report.  We will now strive to ensure that the future of our services are just as well delivered under this guidance.”

Havebury, which has offices in Haverhill and Bury St Edmunds, is dedicated to serving both the existing and future housing needs of people in West Suffolk and the Cambridge sub-region.  A charity and not-for-profit association, it currently manages 6,000 homes.

For more information about Havebury Housing Partnership, please call 08456 123 851 or visit www.havebury.com

# # #

Mosaic Publicity is one of the largest and most successful PR and marketing agencies in East Anglia, delivering creative campaigns for our clients.