WCCS announced technology solutions to accelerate growth of BPO industry In India

Nov. 29, 2010 - PRLog -- In an effort to increase Call Center efficiencies, costs and performance, Wesley Clover Communication Solutions today announced the availability of two significant technology solutions in India at the Call Center Technology and Communications India 2010 conference being held at the Radisson Suites, Gurgaon India Nov. 29-30th.

The first breakthrough technology announcement was the availability of Mitel’s virtual unified communications solution in India.   For the first time, BPO’s can add voice communications to their virtualization strategy, resulting in unparalleled flexibility in the deployment of voice communications in the call center.  “The virtualization of voice will have a huge impact on the industry, not only from the aspect of concentration of servers but also in terms of the rapid deployment of new customers and processes.  With virtualization you can deploy your voice communications based on a per client basis, a per process basis or even down to a per agent basis, and do so in a matter of minutes.  This type of flexibility was not possible with the old PBX as a box model”, said Mr. Mike Manson, Director of Wesley Clover Communication Solutions, Mitel’s exclusive distributor in India.

The second technology announcement was the launch of Ascentify Learning Media Inc’s employee development solution for internet delivered pre- and process training along with standardizing assessments for new recruits and existing agents. BPO’s can  leverage the Ascentify platform and their in-house developed training materials to publish learning modules which foster better understanding, improved communication, and language learning at the same time.  Wesley Clover and Ascentify have already successfully deployed the solution in some of India’s leading BPOs  “Many customers are seeing a positive return on investment by deploying Ascentify’s solution and we are specifically addressing the needs of global organizations through innovative language support projects.  Our specialized software tools enable our customers to leverage their internal training content and integrate language learning to maximize the effectiveness of their training programs, standardize communications, and break down cultural barriers”, said Elias Diamantopoulos, President and CEO, Ascentify.

“We are very excited to introduce the Mitel virtual unified communications solution and the Ascentify employee development solution into India.  They will enable India’s BPO industry to grow more rapidly, both in terms of infrastructure and in terms the industry’s ability to recruit and train talent”, said Sriram Srinivas, Vice President, Wesley Clover Communication Solutions.
About Mitel Virtual Solutions

Recognizing the industry evolution of voice communications as an integral part of the virtualized data center, Mitel collaborated with VMware® to become the first to break the latency barrier between voice telephony and virtualized software and provide a real-time voice application that can run in a virtualized data center environment, giving you the freedom to consolidate and manage both voice and data in the same place.

Mitel Virtual Solutions is the industry’s first fully virtualized business communications software suite featuring Voice over IP telephony, as well as unified messaging, conferencing, collaboration, mobility, contact center, and IP border gateway capabilities. All of these essential unified communications functions can now be deployed alongside other traditional virtualized business applications in a VMware-enabled data center on a VMware vSphereTM 4 server, saving capital investments in hardware, energy costs, and more. See www.mitel.com

About Wesley Clover Communication Solutions

Wesley Clover Communication Solutions Pvt. Ltd., based in Gurgaon, Haryana, was incorporated to develop new business opportunities in the burgeoning Indian high technology market.   The company has integrated best of breed Canadian technology with Indian market know-how, to address the BPO, telecom, retail, hospitality, transportation, and healthcare market segments.  Today it markets product lines from notable Canadian companies such as Mitel, Ascentify, Bridgewater Systems, BelAir Networks, March Networks, and Dragonwave.  The company was launched by Canadian-based Wesley Clover International, the highly respected investment and technology group founded by Sir Terry Matthews. Visit us at www.wesleyclover.co.in


About Ascentify Learning Media Inc (Ascentify)

Based in Ottawa, Canada, Ascentify delivers solutions that integrate corporate training and communications with language learning, increasing the effectiveness of training for international employees who are not fluent in English while providing them an authentic and relevant learning experience to improve their English communication skills.    As a result, employee productivity increases, communications are standardized across the global organization, cultural differences become minimized, and the requirement for costly translations is decreased. For further information visit www.ascentify.com

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