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Rick Castro Joins NWP Services Corporation as Managing Director, ISO Lean Six Sigma Quality Programs
In his new role, Mr. Castro will direct NWP’s current and future programs for quality.
“Quality has been and remains a core focus at NWP. With our recent acquisitions it is critical that we not only maintain our industry leading quality levels but also continuously strive to identify innovative and imaginative ways to raise the bar,” said Vaughn Chase, vice president of Operations for NWP. “It has been said that the pursuit of true and total quality is an endless journey; we are committed and excited to be on that journey and having Rick Castro joining NWP to the benefit of our customers and for leading us forward with his vast experience in six sigma and ISO quality management,”
In his new role, Mr. Castro will direct NWP’s current and future programs for quality. In this capacity he will assess current quality measurement metrics and recommend enhanced measures, actively engage with NWP’s customers to become the ‘voice of the customer’ and identify process methodologies that lead to even greater quality results. He will also educate NWP associates on the adoption and implementation of quality processes that will ensure the company is a leader in both ISO and Lean Six-sigma standards.
“For NWP it is not about just being the best in quality in our industry, it is about quality as an absolute, as an embedded part of our culture,” said Michael Radice, president and CEO for NWP. “Quality is really our ultimate product. Its attendant metrics must be viewed not only as a measure of our company’s performance but more importantly a reflection of the higher level of fiduciary trust placed in us by our customers. Our continuing investment in skills and resources in this dimension of our business represents that ultimate commitment,”
Mr. Castro is an experienced executive with 15 years of success in directing corporate wide quality, customer initiatives, ISO quality management and services innovation. Mr. Castro has served as Corporate Quality Director for Sun Microsystems, Inc., now Oracle, and while there established a corporate analytics, risk and reliability office, increased the organization’
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NWP provides financial transaction processing services for the multifamily industry. NWP is a recognized leader in service quality for resident billing, resident payment processing and utility management services.