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Glasswerks Inc. Unveils a Suite of Online Customer Services to Enrich Customer Experience
Now Available: Customer Rewards Program, Online Customer Intranet, E-Newsletter, and Twitter Microblog
The available suite of programs and services include:
The majority of orders Glasswerks receives require twenty-four-
“We’ve designed each program to allow for more comprehensive and constant avenues for support and communication with our customers,” says Ed Rosengrant, VP of Sales and Marketing at Glasswerks. “Both time and money are scarce in this economy, but by investing in our online tools and customer outreach programs, we have already seen decreases in our inbound call volume to our customer service representatives and increases in customer engagement with our bi-weekly sales promotions.”
“We anticipate the weekly coupon found in the Glasswerks newsletter, 'The Glasswerks Gazette,'” says Bob Eckhardt, principal of Western State Glass. “Taking advantage of their promotional sales has helped us save on orders.”
“We are excited to participate in the MyGlassperks loyalty program,” says Bernie Singer, owner of Uncle Bernie’s Glass & Mirror. “We’ve been a Glasswerks client for over 30 years, and we are glad to hear they are rewarding their most loyal customers.”
To sign up for any of Glasswerks’ online customer services, visit http://www.glasswerks.com.
Glasswerks Inc. is a leading commercial and architectural glass fabricator headquartered in South Gate, California. Glasswerks Inc. produces architectural glazing products, glass furniture, mirrors and decorative glass; specializing in the production and fabrication of laminated, tempered, insulated, bullet-resistant, hurricane-resistant, and high performance low-e glass products. Born out of the competitive construction landscape of Los Angeles in 1979, Glasswerks Inc. operates from eight other U.S. facilities located in Northern and Southern California, Texas, and North Carolina. Catalina Tempering, Personal Touch Glass, and Avalon Glass & Mirror are subsidiaries of Glasswerks Inc.
VP Sales & Marketing
edr [at] glasswerks.com
Tallulah David Communications
tallulah [at] tallulahdavid.com
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Glasswerks Inc. is a leading commercial and architectural glass fabricator headquartered in South Gate, CA, producing architectural glazing, glass furniture, mirrors and decorative glass, as well as laminated, tempered, and insulated glass products.