5 Winning Customer Service Strategies from an Outsourced Call Center

Jan. 17, 2010 - PRLog -- Running an effective customer service remains one of the winning strategies to small and medium businesses. Their success lies in the ability to create an experience that builds loyalty and retains customers.

With new customers getting more difficult to acquire than to keep, the need to deliver a great customer experience has never been more critical.

Hiring outsourced contact centers like Magellan Solutions Outsourcing Inc. can help businesses deliver superior customer service because of their expertise in handling and managing requests, inquiries, and concerns. They can manage tasks in real-time, down to the single call, enabling business owners to focus entirely on their core competencies.

What draws small and medium businesses to outsource customer service offshore? Here are 5 practical strategies to accomplish great customer service:

1.   Believing in the customer team – Successful companies running a customer service believe that their front-line agents should be empowered to respond proactively in any situation. Trust that they can do the job well. This, in turn, can impact your credibility.

2.   Create an “inviting” front door – Magellan Solutions knows customer service should be warm and engaging. Customers should feel welcome the moment they place a call to fulfill a specific intent. It should be more than saying, “How can I be of help to you today?” Show your enthusiasm that you are there to help.

3.   Keep your customers with the right words – Good customer service comes from treating others the way we want to be treated. Choose the right words that uplift their mood such as “We’ll take care of that.” “Consider it done.”  “We can definitely help you with that.”

4.   Make things easier. Patience on the part of the customers is very limited. Make sure that you respond quickly and get that communication right the first time. Customers can be generous in their compliments when they are attended to by well-equipped agents.

5.    Treat the staff well. Remember: the people who are part of the team should be treated with respect. They will pass this attitude to clients and customers.  

Like other call centers, Magellan Solutions has been at the forefront of providing high-quality customer-centric services for small and medium businesses globally. The company uses these strategies to accomplish one mission: To provide the highest level of customer satisfaction possible. This explains why Magellan Solutions provides business owners with a range of services suitable for their line of business: telephone answering services, order taking, and reservations.

At the end of the day, an efficiently-run customer service yields an improved customer retention rate and eventually an increase in business profits.

Find out more about Magellan’s outsourced call center services by visiting its web site http://www.magellan-solutions.com.

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Magellan Solutions Outsourcing Inc is an expanding Philippine-based contact center providing high-quality offshore call center solutions to small-to-medium businesses, entrepreneurs and professionals worldwide. It offers inbound and outbound services.