Xceed Wins the Best Career and Skill Paths Award

June 29, 2008 - PRLog -- Xceed, a fast growing global provider of quality business process outsourcing services, was announced the winner of the “Best Career and Skill Paths Award” during the unique awards ceremony organized by INSIGHTS Organization at the Crowne Plaza Hotel in Dubai on June 17th 2008. INSIGHTS, the call center dedicated service body for over 12 years in the Middle East, presents this award to crown companies with career and skill paths designed to motivate employees and set them to take an advanced role in the organization as a whole.
Final judging was carried out by a selection of international experts from the region, the US and the UK. Xceed was selected as the Best Career and Skill Paths Contact Center of the year after a rigorous judging process. Dominick Keenaghan, INSIGHTS President commented “The Awards are becoming more difficult to win each year because more and more call centres see the immense value of entering the INSIGHTS’ Awards competition.”
Winning the “Best Career and Skill Paths Award” solidifies Xceed's reputation as the employer of choice and presents specific recognition to the dedicated staff who provide daily outstanding services to their clients. It also reflects Xceed’s focus on developing a prudent people’s strategy that covers Recruitment, Training, Performance Management, and Motivational Policies. In this respect, Mr. Refky Xceed’s Senior Vice President commented “Winning this award comes in line with our corporate strategy that is centered on developing robust HR processes that are conducive to both efficiency and quality. In no other service organization as the call center’s is the relationship between employee satisfaction and efficiency so salient, therefore it is of significant value to foster our strategies around developing the skills and the commitment of our employees. Thus, reinforcing our position as the Employer of Choice in the Market”
Xceed has witnessed an impressive record of employees’ growth that can be attributed to the sleek implementation of its human resources strategies whereby; 25% of its agents are promoted annually and 5% are promoted to managerial positions. Among the successful tactics that have placed the company as a destination of choice for over 1500 employees and a viable winner of this award, is the establishment of a dedicated unit within Xceed concerned with the growth and development of its employees. In this respect, Xceed has succeeded in fostering an environment where the vast majority of its front line, middle management and senior management are developed from within.
Achieving the “Best Career and Skill Paths Award” adds to Xceed’s proliferating record over the past five (5) years, crowning Xceed’s dedication and commitment in many areas of expertise and from different entities across the globe. Xceed currently enjoys a very high level of harmony and consistency within the organization, leading to a high degree of operational efficiency and excellence.

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Xceed is a fast growing global provider of high quality business process outsourcing services, offering integrated customer care, technical support and associated back-office processing for commercial and governmental clients worldwide. Xceed is one of the largest contact centers in the Southern Mediterranean region with its main site located in Cairo, Egypt with a total capacity of 1600 seats. Xceed manages programs for clients covering four (4) different continents, in eight (8) different languages.

Xceed is the first COPC®-2000 certified contact center in North Africa and Southern Mediterranean Region. Xceed is also certified in the following: ISO 14001: 2004 Environmental Management Standard; OHSAS 18001:1999 Occupational Health and Safety Management Systems and ISO 9001:2000 Quality Management System.