Top 5 Must-Read Books for Retail and eCommerce Professionals in 2025

MUMBAI, India - Nov. 2, 2025 - PRLog -- As the lines blur between online and offline retail, business owners, brand managers, and eCommerce operators are seeking strategic guidance beyond YouTube tutorials and surface-level advice. To help cut through the noise, we've curated a list of Top 5 Books for Retail and eCommerce Success in 2025 perfect for founders, store managers, marketers, and customer experience professionals navigating modern commerce.

These books cover everything from OmniChannel systems and digital storefronts to customer psychology, returns, loyalty, and operational clarity.

1. OMMNIVERSE by Tejash Shah

Subtitle: The Ultimate Guide to Online + Offline Customer Experience

Published globally on Amazon, Ommniverse is a story-driven business book that helps founders and retail professionals master the messy, emotional parts of commerce — returns, refunds, loyalty programs, inventory confusion, and customer complaints.

What makes it stand out is its conversational format, where a confused entrepreneur learns from a calm expert how to navigate real-world dilemmas. It's perfect for D2C founders, CRM leaders, and retailers looking to go beyond dashboards and build customer-first businesses with clarity and heart.
🛒 Available: https://www.amazon.in/dp/B0CWZ5ZTMN
More Detail https://ommniverse.tejash.me/

2. Delivering Happiness by Tony Hsieh
A classic book from the former Zappos CEO that explores company culture, customer delight, and long-term value creation in retail and online business.
🛒 Available: https://www.amazon.in/dp/145550890X

3. The Everything Store by Brad Stone
A deep dive into Amazon's rise and the inner workings of digital disruption. Offers lessons in logistics, scale, and relentless customer focus.
🛒 Available: https://www.amazon.in/dp/0552167835

4. Subscribed by Tien Tzuo
For those building subscription-based models, this book is an excellent guide on retention, customer lifetime value, and business model evolution.
🛒 Available: https://www.amazon.in/dp/B07DJT2X52

5. Invisible Selling Machine by Ryan Deiss
An actionable guide to marketing automation, email funnels, and scaling digital storefronts with minimal manual work.
🛒 Available: https://www.amazon.in/dp/B00VXC226E

📈 Why This List Matters

These books represent a 360-degree toolkit for anyone building or scaling in the retail and eCommerce world from solo founders to CXOs.

With changing customer expectations and tech tools evolving fast, it's not just about what you sell but how you handle what happens after the sale. Ommniverse, in particular, brings a human-first, emotionally intelligent approach that sets it apart from traditional business guides.

🔖 Keywords: OmniChannel, customer experience, eCommerce returns, SOPs, inventory clarity