Sequentex Announces Strategic Partnership with PolyAI to Transform Customer Experience for Business

BOYNTON BEACH, Fla. - Sept. 26, 2025 - PRLog -- Sequentex, a Florida-based Woman-Owned Small Business (WOSB) value-added reseller and technology integrator, today announced a strategic partnership with PolyAI, a global leader in conversational voice assistants. This collaboration will bring advanced AI-driven customer experience solutions to Sequentex's growing network of business clients across Florida and nationwide.

As organizations face rising customer service expectations and surging call volumes, the Sequentex–PolyAI partnership provides a scalable, intelligent solution. PolyAI's enterprise-grade voice assistants deliver natural, human-like conversations that can handle high call volumes, reduce wait times, and seamlessly escalate to live agents when necessary.

"Customer service is at the heart of every successful business, and the ability to scale without sacrificing quality has become mission-critical," said Melissa Friskney, President/CEO of Sequentex. "Our partnership with PolyAI enables Sequentex clients to integrate next-generation voice technology that not only lowers operational costs but also enhances the customer experience in ways traditional call centers simply can't."

Impact for Sequentex Clients

• Scalability: Handle peak call volumes during high-demand periods without adding headcount.
• 24/7 Availability: Provide consistent, round-the-clock support to customers in multiple languages.
• Efficiency & Savings: Deflect up to 40% of routine calls, reducing staffing costs and improving agent productivity.
• Customer Satisfaction: Deliver faster resolutions, reduce wait times, and improve CSAT/NPS scores.

This partnership builds on Sequentex's portfolio of over 200+ technology and telecom suppliers, expanding its ability to act as a trusted technology advisor for clients in sectors including healthcare, hospitality, property management, finance, and retail. By integrating PolyAI into its ecosystem, Sequentex reinforces its commitment to delivering cutting-edge, revenue-positive solutions that drive both operational efficiency and customer loyalty.

For more details, visit: https://sequentex.com/polyai/ (https://sequentex.com/polyai/?utm_source=chatgpt.com)

About Sequentex
Sequentex is a Florida-based WOSB value-added reseller and systems integrator, offering technology solutions from a robust portfolio of global suppliers. With deep expertise in managed services, cybersecurity, AI-driven platforms, cloud, and connectivity, Sequentex empowers organizations to modernize, scale, and thrive.

About PolyAI
PolyAI is a global leader in enterprise conversational AI, helping businesses across industries provide world-class voice-based customer service. Its advanced AI voice assistants handle millions of customer calls each month, reducing costs while improving customer satisfaction.