Fieldcode and Parloa Partner to Deliver AI Voice Agents for Field Service Automation

NUREMBERG, Germany - Sept. 24, 2025 - PRLog -- Fieldcode, the field service management (FSM) software provider known for its Zero-Touch automation, and Parloa, a software company specializing in agentic AI for enterprise customer service, have announced a strategic partnership. Fieldcode becomes the first FSM platform to offer white-label AI voice agents by integrating Parloa's voice technology directly into its field service workflows.

This partnership enables Fieldcode customers to automate phone-based interactions with intelligent, branded AI agents—without relying on external call center software. These agents can handle both inbound and outbound calls using natural language, perform appointment scheduling, capture customer issues, update tickets in real time, and even trigger technician dispatch—all fully integrated into Fieldcode's automation engine.

Built on Parloa's agentic AI technology, the voice agents are designed to handle the complexity of real-world customer service. They understand natural conversation, support multiple languages, and adapt to context—such as pauses, changing caller needs, or escalation to a live agent when necessary. They also meet enterprise requirements for data security and compliance.

The solution is tailored for field service operations, where time, accuracy, and customer responsiveness are critical. With Parloa's technology embedded natively into Fieldcode's platform, organizations can:

• Proactively confirm or reschedule service appointments via outbound calls, reducing no-shows.
• Automate inbound service calls, allowing customers to initiate cases, troubleshoot issues, or check technician status—without waiting in a queue.
• Synchronize every voice interaction with real-time updates to schedules, tickets, and workflows.

"This partnership brings Parloa's AI agents into the hands of Fieldcode's field service teams who need reliable, multilingual, and fully integrated voice automation," said Malte Kosub, Co-Founder and CEO of Parloa. "We're thrilled our solution empowers Fieldcode to help companies scale service, improve responsiveness, and control quality – all without scaling headcount."

Beyond technology integration, Fieldcode is now an official Reseller and Solution Provider of Parloa's AI voice agent technology. This expanded role allows Fieldcode to support enterprise customers in deploying Parloa's solutions beyond field service—such as contact centers, multilingual support, and AI-driven workflows across departments.

"Our Zero-Touch vision is about removing friction from operations," said Matthias Lübko, CEO of Fieldcode. "As a solution provider for Parloa, we're now able to extend that vision beyond field service, helping companies automate and scale voice interactions across every customer touchpoint."

The joint solution is available now to Fieldcode enterprise customers. It supports 24/7 deployment, multilingual configurations, and full customization of scripts, workflows, and branding.

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