Real-Time Protection Against Costly UCaaS Configuration Errors and Toll Fraud

MELBOURNE, Australia - July 9, 2025 - PRLog -- BroadSource has announced the release of EMU CAPP (Calling and Provisioning Protection), a powerful new layer of defence designed to prevent unauthorised or harmful configuration changes in BroadWorks environments in near real time.

With toll fraud losses topping US$27 billion globally each year, Service Providers are under increasing pressure to strengthen cyber resilience while reducing operational cost and support burden. EMU CAPP provides an intelligent safeguard against misconfigurations, cyber threats, and unauthorised changes that typically result in outages, ticket escalations, or SLA breaches.

Operating as a passive supervisory observer, EMU CAPP continuously monitors provisioning and configuration requests from APIs, portals, third-party systems, or human operators. When it detects high-risk or out-of-policy activity, it escalates the request to system administrators or automatically reverts the change, based on the Service Provider's rules.

EMU CAPP eliminates risk at the source by stopping issues before they reach the helpdesk. It delivers major cost savings, improved system uptime, and stronger customer trust.

Key Capabilities Include:

• Near real-time escalation of suspicious changes
• Automatic detection of toll fraud and denial-of-service attempts
• Protection against customer misconfiguration errors
• Role-based control over change approval and intervention

BroadWorks-Specific and Built to Scale

EMU CAPP is native to the BroadWorks ecosystem and scales effortlessly in large, multi-tenant environments. Its passive architecture ensures no impact on system performance or the need for rearchitecting.

While EMU CAPP's primary function is provisioning protection, it also plays a critical role in cyber resilience by defending against configuration-level threats often overlooked by traditional security tools.

Operational Benefits for Service Providers:

• Reduced support ticket volume and escalation rates
• Prevention of toll fraud through proactive configuration control
• Improved mean time to resolution (MTTR)
• Lower customer churn, SLA violations, and service credits

View the EMU Calling and Provisioning Protection (CAPP) demo  https://youtu.be/OhTPd4B-9dI



Request a copy of the White Paper https://www.broadsource.com.au/emu-pcp-wp/