INDUSTRY INSIGHT: What's Next for BroadWorks?

MELBOURNE, Australia - April 8, 2025 - PRLog -- Cisco's recent announcement about the future of BroadWorks marks an important milestone for the industry. It reaffirms what we've long believed: BroadWorks is a strategic asset—deeply embedded in the operations and revenues of the world's largest Service Providers. The latest update from Cisco signals not just continuity, but real momentum behind BroadWorks.

BroadWorks Is Still the Engine Room
BroadWorks remains critical infrastructure for many of the world's largest Service Providers. It's deeply embedded in their operations and continues to support millions of subscribers across diverse markets—from SMBs to enterprise.

While the industry pushes toward new collaboration experiences, BroadWorks remains the most flexible, scalable, and proven telephony platform available. It's the workhorse behind countless services that users rely on every day.

That's why Cisco's renewed focus matters. It's not about reinvention—it's about recognising the strategic value of a platform that still underpins a huge portion of global UCaaS revenue.

EMU: The Platform That Powers BroadWorks Success
Behind the scenes of many large Service Providers' operations sits EMU—built specifically for BroadWorks. EMU wasn't created in a vacuum, it was designed to solve the very problems that Service Providers face every day—complex provisioning, fragmented operational workflows, and the constant pressure to do more with less. From migrating thousands of users with zero disruption to enabling full-stack provisioning across multiple systems, EMU is built to do the job properly. Quietly. Reliably.

Looking Ahead: Evolution Without the Guesswork
BroadWorks will remain a strategic platform for years to come. But with that comes the pressure to evolve without losing control.

That's where BroadSource plays a critical role. We help Service Providers modernise, automate, and optimise their BroadWorks environments—without compromising the platform's core strengths.

Let's connect and explore what's possible with BroadSource by your side.

👉 Book a personalised EMU demo https://www.broadsource.com.au/contact/
👉 Talk to one of our BroadWorks experts sales@broadsource.com.au

About the EMU Core Platform
EMU simplifies the management of growing Cloud Collaboration platforms through pre-built functions and a powerful software integration environment. EMU performs many subscriber manipulation tasks that were once considered infeasible, and specialises in the subscriber management and integration of BroadWorks platforms by:

• Automating complex tasks and unlocking product innovation
• Integrating diverse Cloud Collaboration elements
• Managing relentless subscriber growth

EMU supports a wide range of pre-built automations and integrations for the Cisco BroadWorks platform, with coverage extending beyond CommPilot and over 3,500 APIs across all major OCI versions.

The EMU Assistant, or EMA, replaces tired old customer portals delivering a powerful System and Customer Group Administrator (CGA) self-service experiences.  Deployed across millions of users for use on both desktop and mobile devices via Progressive Web Application (PWA) architecture.