Exalate Launches Freshservice Connector, Eliminating Manual IT Handoffs for Enterprise Teams

ANTWERP, Belgium - July 2, 2025 - PRLog -- Exalate, a leading provider of secure and flexible integration, today announced the launch of Exalate for Freshservice, a real-time connector that synchronizes critical IT service management data across platforms like Jira, ServiceNow and more.

The new connector addresses a common pain point for mid-to-large enterprises: the manual, time-consuming process of updating tickets and incidents across disparate IT systems, which often leads to delayed resolutions and compromised service level agreements (SLAs).

"Most IT environments today are multi-tool by design," said Francis Martens, CEO at Exalate. "This connector gives teams a way to work across systems without losing control of the process—or the ticket."

What sets the solution apart is its combination of flexibility and precision. IT teams can tailor exactly what syncs and when, using smart triggers, conditional logic, or built-in AI Assist to configure workflows without writing a line of code. For more complex scenarios, power users can script advanced integrations to meet cross-team or even cross-company needs.

The connector is particularly relevant for mid- to large enterprises in sectors like finance, healthcare, or tech—where ticket handoffs are routine and visibility gaps can result in compliance risks or operational delays.

Exalate for Freshservice is available immediately with a freemium Basic Mode and enterprise pricing starting at $4,599 annually.

About Exalate: Headquartered in Antwerp, Belgium, Exalate is a leading provider of integration software, fostering teamwork, collaboration, and productivity across tools, teams, and company borders. Boasting a team of over 100 experts worldwide, a partner network of over 200 companies, and serving more than 2,500 international customers. http://exalate.com