Columbia University Modernizes Student Support with BlackBeltHelp's HumanAI

MIAMI - April 14, 2025 - PRLog -- Columbia University has taken a bold step toward next-generation campus support by enhancing its existing AI chatbot with Generative AI capabilities, developed by BlackBeltHelp in partnership with Unifyed. This move reinforces the university's commitment to staying ahead of the curve in delivering exceptional, round-the-clock student support.

The new Gen AI-driven HumanAI chatbot will go beyond scripted responses to deliver contextual, conversational support experiences. The enhancement will empower the institution to resolve more complex queries through natural language understanding, personalized interactions, and intelligent automation.

"Columbia's decision to embrace Generative AI marks a major evolution in how institutions can serve their students," said Joe Heltzel, Vice President, Customer Success at BlackBeltHelp. "This HumanAI solution ensures that support is not only instant and scalable, but also dynamic and intuitive—meeting students where they are, whenever they need help."

Powered by BlackBeltHelp's Gen AI architecture, the new chatbot will soon integrate across key campus systems such as SIS, CRM, and LMS—driving smarter, more automated resolutions, while reducing staff workload and operational costs. The bot seamlessly escalates to live agents when needed, ensuring no disruption to the student experience.

This strategic move highlights Columbia University's commitment to innovation, operational efficiency, and student success—ushering in a future where AI is not just functional, but transformational.

About Columbia University

Columbia University is a globally recognized Ivy League institution based in New York City. Renowned for its academic excellence and research leadership, Columbia is dedicated to advancing knowledge and educating future leaders.

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