Marian University Partners with BlackBeltHelp for HumanAI Voice & Chat IT Support

MIAMI - April 11, 2025 - PRLog -- BlackBeltHelp, a leading provider of AI-powered and human-backed student support solutions for higher education, is proud to announce its partnership with Marian University to elevate IT support services and improve operational efficiency across campus.

Through this partnership, BlackBeltHelp will deliver a comprehensive suite of IT helpdesk services including voice, email, live chat, chatbot, SMS/text, and web ticket support—all tailored to the unique needs of Marian University. Powered by a combination of artificial intelligence (AI) coupled with live agent support, this solution is designed to facilitate maximum cost-effectiveness while maintaining the highest levels of service quality and user satisfaction.

"We're excited to collaborate with Marian University as they advance their IT support strategy," said Joe Heltzel, Vice President, Customer Success at BlackBeltHelp. "Our AI-Powered Modern Self-Service approach helps institutions optimize resources, reduce costs, and deliver smarter, more seamless support experiences for students and staff."

This strategic move demonstrates Marian University's commitment to adopting modern support technologies while ensuring uninterrupted, high-quality service delivery that supports both institutional growth and student success.

About Marian University

Marian University is a distinguished Catholic institution located in Indianapolis, Indiana. Known for its commitment to academic excellence, leadership, and service, Marian University offers a range of undergraduate, graduate, and professional programs.

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