Healthcare Company Automates Sales Orders from Shopify to SYSPRO

BPA Platform helps United Pacific Industries reduce manual data processing and realise new business strategy
POOLE, U.K. - April 16, 2024 - PRLog -- Codeless Platforms today revealed that United Pacific Industries (UPI), a privately owned Australian healthcare company, has deployed BPA Platform as the integration and business process automation solution between Shopify and SYSPRO. This has not only reduced the amount of manual data processing that would have been required, it has also enabled United Pacific Industries to realise its new business strategy much faster than was expected.

"Historically, our business has mainly been selling our products into pharmacies. We sell through wholesalers, who then sell them to individual pharmacies. However, when COVID happened, we looked at our business strategy for the next five years and we realised we are heavily reliant on the pharmacy channel. Therefore, one of our biggest objectives was to diversify our channels," explained Fenella Brown, Marketing Manager, United Pacific Industries.

"As a result, we decided to create a direct to consumer channel via eCommerce for our Thermoskin product. For this to work, we needed to connect our existing ERP system, SYSPRO, to our new website built on Shopify. My biggest challenge was trying to find something that would help connect those two systems together. Without that connection it would significantly impact the admin staff in terms of their workload – managing the inventory, orders and pricing etc."

Having selected BPA Platform as the integration solution between SYSPRO and the new Shopify website, BPA Platform is now automating a number of data transfers between the two systems. This includes running a query into SYSPRO on a daily basis, selecting only the Thermoskin products, and then exporting the pricing and stock availability from SYSPRO to Shopify. Customer accounts.

Additionally, BPA Platform is also responsible for the synchronisation of all sales orders from the Shopify web store to SYSPRO. BPA Platform monitors Shopify every five minutes and any orders received are imported into SYSPRO as sales order documents.

"Without connecting SYSPRO to these new websites (, we may not be where we are today. It's been a very needed part of that process. BPA Platform basically sped up the ability to launch our website. We have also been able to launch a couple of other websites for our much smaller brands," said Fenella Brown.

"We're looking at adding a wholesale portal on the new website that we've launched – targeting professionals in the allied health space so that they can buy products at a wholesale price. We're working with SYSPRO and Codeless Platforms to understand what that would look like and how it would work. That's really something that probably wouldn't have even been a consideration for us if we hadn't rolled out this project. BPA Platform is opening more doors for us."

Stuart Tarrant
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