Recapping the Most Influentially Informative Summit by Group Futurista

TALLINN, Estonia - Nov. 22, 2022 - PRLog -- Group Futurista feels pleased to successfully host another grand event, 'A Conversational AI RoadMap to Proactively Drive Revenue Growth' on 20th October, 2022. The live virtual summit included an enlightening and insightful panel discussion among the industry's intellectual leaders and our Platinum Sponsor, Uniphore ( They provided cutting-edge solutions to address complex challenges like difficulty in delivering optimal customer engagement, expanding brand equity, and turning customer service from a cost driver to a value center.

Industry-leading Solution Providers

Amidst the panel discussion, Sourjo Basu, Senior Director of CX and Care Strategy at Altice USA provided valuable insight into 'Proactive Customer Service Transforms Customer Experience'. Alex Jimenez, Managing Principal, Financial Service Consulting at EPAM, shared his interesting perspective on 'How Data-Driven Customer Engagement Delivers Value To Each Customer'. Brad May, Industry Principal – Communications, Media & Technology at Uniphore shared some thought-provoking insight on how enterprises need to monitor as well as measure contact center success and not forget how to optimize for optimal results.

Stay tuned for future updates and to reserve your seat for the upcoming webinars that are sure to address questions on various subjects in this tech-driven world.

Vishal Jain
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