Engage Customer hosts industry-leading customer experience event — Customer Engagement Summit 2022

In the 12th year since its conception, the Customer Engagement Summit welcomes world-class brands to discuss the latest customer experience (CX) innovations.
By: Engage Customer
HERSHAM, U.K. - Nov. 9, 2022 - PRLog -- Engage Customer is hosting its annual Customer Engagement Summit for the 12th year in a row at Westminster Park Plaza in London on Tuesday, 15th November.

The overarching theme of the event is 'The Only Constant is Change: The Role of Human Experience and Technology in Transforming CX'. The opening keynote speaker is LJ Rich, best known as a presenter for the BBC technology show The Click. There will also be networking drinks at the end of the day with comedian Dom Jolly of Trigger Happy TV fame.

As the industry's largest event, it promises a jam-packed day with 100+ presentations across four stages, roundtable sessions, case study presentations and 1-2-1 meetings covering all aspects of customer engagement.

Some of the summit's 30+ speakers include:
  • Tarv Nijjar, McDonald's, Global Senior Director, Global Strategic Insights CX & AI
  • Nazir Ul-Ghani, Meta, Business Messaging Director EMEA & APAC
  • Leon Ellerton, Experian, Client Delivery and Customer Experience Director
  • Vinay Parmar, National Express, Chief Customer Officer
  • Bruce Swan, Panasonic, General Manager, Customer Care and Digital Service

As customer experience becomes increasingly driven by holistic, predictive and precise data solutions, professionals must examine how data and analytics are integral to the customer experience programmes of the future.

The talks will encompass the topics:
  • Customer Engagement Transformation
  • CX Strategies for the Customer Journey
  • The Future Of CX
  • Creating Value in the Contact Centre
  • Evolution Of VOC Across the Enterprise
  • Combining CX Strategy with Culture
  • The Evolution of CX Service Design
  • Artificial Intelligence and Robotics
  • Using Customer Insights to Personalise CX
  • Customer and Employee Engagement
  • Innovative and Disruptive Strategies in CX
  • Linking Voice of the Employee and Voice of the Customer
  • Engaging with the Digital Customer Across the Enterprise

Tickets are free for this year's summit to celebrate the return of the event in live venues. The usual cost of the event is £595+ vat. These free tickets are only available to industry professionals, and those with a commercial offering will have to pay for the supplier tickets at £1,495. All of the ticket registrations are subject to approval.

Nicholas Rust, Managing Director at Engage Customer, said about the event: "We're incredibly excited to bring the Customer Engagement Summit back for the 12th year in a row, including being back in a London venue since the last time in 2019. We have some really great speakers from brands across the world, all using their real-life case studies to talk about the latest innovations in the customer service world."

Find out more: https://engagecustomer.com

Media Contact
Hannah Wilson
Source:Engage Customer
Tags:Customer Experience
Location:Hersham - Surrey - England
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