Elision Announced to Offer Multiple Auto Dialers to Collection Agencies in a Call Center Solution

Elision announced to offer multiple call center dialers to the collection agencies.
By: Elision Technologies Pvt. Ltd.
 
TORONTO - May 6, 2021 - PRLog -- Elision Technologies Pvt. Ltd, more popularly known as Elision, is a leading IT company. The company has been offering a call center solution with advanced features to the collection agencies. Now, the company has announced to offer auto dialers to the collection agencies.

"Collection industry is one of the industries that have been using our call center solution for their campaigns. We have also developed a module for this industry, namely, the collection module. We provide call center collection integration to the collection agencies, so they can take the advantage of this module. In addition to that, we have developed some auto dialers for the collection agencies. These auto dialers are developed specifically to match the needs of collection agencies", shared the spokesperson of the company.

The company has shared that it has built some specific auto dialers for the collection agencies that are briefly explained below:

Predictive dialer
As per the shared details, this auto dialer has a predictive algorithm. This auto dialer can predict the availability of agents and how many numbers need to be dialed to connect to sufficient customers. This dialer is useful for collection campaigns to assure high productivity and high reachability.

Preview dialer
As per the shared details, this auto dialer shows a preview of the customer before dialing the number. Elision has developed this auto dialer to let agents of collection agencies prepare their pitch before calling complex cases of the customers.

Progressive dialer
As per the shared details, this auto dialer is developed to provide automated dialing for the predefined list. This feature of the call center solution (https://www.elisiontec.com/contact-center-solution) is developed to reduce the abandoned call ratio.

The spokesperson of the company also shared various benefits of using these auto dialers, which are listed below:
  • It will improve the operational efficiency of collection agents
  • It will save a lot of time of collection agents
  • The different modes of auto dialing will provide different operational modes to collection agencies, so they can work efficiently
  • The auto dialers will reduce wait time and idle time
  • It will increase the agent talk time, which will ultimately increase agent productivity
  • It will increase reachability
  • It will increase the collection ratio
  • And more
About Elision Technologies Pvt. Ltd
It is a leading IT company based in Ahmedabad, Gujarat, India. The company also has offices in Mumbai and Bangalore. It has an international presence in the USA, the UK, and Mexico. The company has developed multiple auto dialers for collection agencies. To know more about these auto dialers, visit https://www.elisiontec.com/how-auto-dialing-empowers-collection-agencies/

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Tags:Call Center Solution
Industry:Telecom
Location:Toronto - Ontario - Canada
Subject:Products
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