The Nigerian Postal Service: The Computer server is down
By: Chike Anyoha MD
Anxious to get the parcel and the medicines released, I spent several days talking to the Nigerian Postal Service staff in Lagos. "Where is my package," I peppered them each time I was lucky enough to get someone on the phone. The answer I most frequently received was, "Our server is down. Call back in thirty minutes." I would call back, but then no one would answer. Three hours later, their excuse would change to something like, "The engineer is working on the server. Check back tomorrow."
After years of hearing excuses about weeks of delays in delivering my express mail, mostly computer failures, my attitude has changed from lashing out at the NIPOST staff to empathizing with them. How else am I supposed to feel, knowing that my urgent mail package had been tossed into a dark corner at the postal office in Lagos?
Each time I think about the NIPOST malfeasance, I remember my Grandmother's whip. What a naughty child the Nigerian postal service has become over many years! Several lashes of whips across its decaying back could teach him a lesson. At a time when the entire world is bursting at the seams with technology and improved customer services, the Nigerian Postal Service continues to act like a man with malaria fever.
Ogini! This behavior is not a way to do business. Customers do not need to engage in a fistfight for their packages to get to their destinations on time. Boxes tossed aside or left on dust-laden shelves could contain lifesaving medications or medical items not easily found in Nigeria. Some packages carry time-sensitive items such as wedding rings and birthday presents.
A busy place such as the Nigerian postal agency should have a supervisor who assures that items are sent to their final destination, full stop. That means throwing out decaying servers and getting new ones. Hire more trained and dedicated staff if that is the solution. Fire those who are not doing a great job.
In my cynical moments, I wonder whether someone at NIPOST is deliberately sabotaging packages going to Eastern Nigeria. How else could you explain a persistent failure to deliver items on time when they arrive?
Imagine what the Nigerian Postal Service could be if it gets its act together. At the moment, my friends and I avoid it like a plague. I suggest that you start filling claim forms for lost items once your package leaves the United States, or wherever you are, en route to Nigeria.
Dr. Ismail Adebayo Adewusi, the CEO of NIPOST, might not even know how bad a job he is doing running the postal agency. Could someone please send this note to him?
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Chike Anyoha MD
Page Updated Last on: Feb 24, 2021