Evolve IP Named for Third Consecutive Year To Gartner's 2019 Magic Quadrant for Contact Center as a Service, North America
Receives 4.7 out of 5 stars and a 92% recommendation rate within the CCaaS – North America Market Based on Independent Client Reviews From Gartner's Peer Insights Website
By: Evolve IP
WAYNE, Pa. - Oct. 18, 2019 - PRLog -- Evolve IP®, The Cloud Strategy Company™, today announced that for the third consecutive year Gartner has named it to the Magic Quadrant for Contact Center as a Service, North America. Evolve IP's omnichannel offering, with voice, text, chat and other advanced capabilities was included in the report based on a detailed evaluation of its ability to execute and completeness of vision. The Magic Quadrant can be seen as an influential market analyses for the evaluation of enterprise technology solutions and a complimentary copy of the report can be downloaded here.
In addition to being included in the Magic Quadrant, Evolve IP's solution was independently reviewed by clients on Gartner's Peer Insights website where the service received 4.7 out of 5 stars and a 92% recommendation rate within the CCaaS – North America market as of 17 October 2019.
Evolve IP's Purpose-Built®
"We are thrilled to be noted in this Magic Quadrant for the third consecutive year and incredibly proud of our recommendation and review ratings. Businesses all over the world are selecting our solution because it has proven to deliver a better customer experience while improving productivity at all levels of a contact center," said Scott Kinka, Chief Technology and Product Officer and Founding Partner of Evolve IP. "These recognitions are a wonderful testament to the fantastic work put in by our entire organization and I'd like to thank them for their amazing efforts."
Evolve IP's contact center solution provides all of the features and integrations necessary to create a world-class customer experience including:
One of the world's fastest growing cloud strategy companies, today Evolve IP provides best-of-breed cloud solutions to more than 1,900 enterprises and over 475,000 users in virtually every industry. Many of the world's most recognizable brands rely on the company's Evolve IP OneCloud strategy to migrate multiple integrated cloud computing and cloud communications services onto a single, unified platform including: contact centers, business collaboration, IP phone systems, access management, virtual workspaces and more.
* Gartner, Inc., Magic Quadrant for Contact Center as a Service, North America, Drew Kraus, Steve Blood, Simon Harrison, 15 October 2019
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences, and do not represent the views of Gartner or its affiliates.
WHY CLIENTS CHOOSE EVOLVE IP
The cloud is no longer about buying individual services. It's now about having a strategy for multiple services and making them work together to provide greater IT efficiency. For over a decade Evolve IP has delivered customized strategies and integrated services for both cloud computing and communications;
Page Updated Last on: Oct 18, 2019