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Looking For a Unified Communication Platform? 5 Core Aspects Explained
By: Project Eagle
In this context, this post aims to explain the 5 core aspects of an enterprise networking and collaboration solution.
1. A Composite Unified Communication System
Before we explore our first aspect of what a composite unified communication system offers, let's look at a few features of existing communication platforms.
• Instant Messaging
• File Sharing
• Status Updates
• Group Interaction
However, to access these features for employees may not be convenient as they would have to rely on existing popular social networking or professional networking platforms. There are a handful of enterprise collaboration platforms but again, the features are limited and data shared on these platforms are open to all.
2. Interest Groups
It can be often observed that communication meant for certain people gets spilled over to unintended recipients, which can be quite embarrassing. Also, the whole point of having groups for secure communication is defeated.
This mitigates message spill-over and elicits a better response rate from intended recipients.
3. Data Security – A Unified Communication App?
In today's fast-changing digital era, the rise in concerns regarding data security has matched the rise in the consumption of digital content. A strange, but a healthy paradox. Governments across countries have rallied for stricter data protection laws and have issued notices to search giant Google, and social media behemoths Facebook & Twitter for tightening their processes to ensure user data is not leaked but remains private.
What is the solution? Do we stop using social or professional sites altogether?
Not really. There's a way out which leads to better data security while enhancing networking and communication activities.
The solution – A Unified Communication App! (https://project-
4. Seamless Communication
What effects networking potential when members of a network need two or more communication platforms to deliver messages. While some existing platforms support instant texting and file sharing, others support event management and fundraising.
When these requirements are combined into one application, what we get is a unified communication system for seamless communication and experience sharing, (https://onlinelibrary.wiley.com/
5. Troubleshooting & Support
Extending the previous aspect of seamless communication between peer groups, choosing a platform which supports round-the-clock functionality is a no-brainer. A communication platform which has limited functionality and response-rate creates serious impediments to the process of accomplishing a shared goal.