Soundview to Host Webinar with Best-Selling Author, Sandy Rogers
Soundview Executive Book Summaries will host a free webinar with best-selling business book author Sandy Rogers. Mr. Rogers will be discussing concepts from his latest book, "Leading Loyalty."
Win their hearts and they will not only purchase more—they'll talk you up to everyone they know. But what turns casual customers into passionate promoters? What makes people stick with you for the long haul?
The industry experts at FranklinCovey set out to unlock the mysteries of gaining a customer's loyalty. In an extensive study that involved 1,100 stores and thousands of people, they isolated examples that stood out in terms of revenues and profitability. They found that these "campfire stores" burned brighter than the rest thanks to fiercely loyal customers and the employees who delight in making their customers' lives easier.
In his book, Leading Loyalty, Rogers reveals the principles and practices of these everyday service heroes - the customer-facing employees who cultivate bonds and lift revenues through the roof. Full of eye-opening examples from the book and practical tools, this Soundview Live Webinar will help you infuse empathy, responsibility, and generosity into every interaction.
Attendees Will Learn:
*How to make warm, authentic connections by asking the right questions
*How to take ownership of the customer's issue
*How to share insights openly and kindly
*How to model, teach, and reinforce these essential behaviors through weekly team huddles
To register for this April 11th event, visit https://www.summary.com/
About the Presenter:
Sandy Rogers serves as Managing Director of FranklinCovey's loyalty practice, which is focused on helping large multi-unit operators in retail, healthcare, grocery, food service, lodging, and financial services to accelerate growth through increased customer and employee loyalty.
Prior to FranklinCovey, Sandy spent 14 years with Enterprise Rent-A-Car, most recently as Senior Vice President of Corporate Strategy. During his time at Enterprise, he led the turn-around of Enterprise's London operation, and before this he served as Vice President of Marketing and Business Development.
About Soundview Executive Book Summaries
Soundview pioneered the concept of distilling the key points and ideas of full-length business books into easy-to-read, 15-minute text and audio summaries - helping readers maximize both their time and business intelligence. Soundview reviews thousands of books every year, selects the 30 best, and creates executive summaries of each. You get all the actionable ideas from just the best doers and thinkers. Soundview has subscribers in more than 100 countries worldwide, including CEOs, government leaders, entrepreneurs, consultants, academics, business professionals, and students. Visit https://www.summary.com for more information about Soundview Executive Book Summaries.