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3 Excalibur Data Systems Team Members Obtain Knowledge Centered Service (KCS®) Certifications
KCS® represents a shift in thinking. To successfully adopt and sustain KCS® requires a new way to think about work, people, measures, and process.
Excalibur Senior Architects Michael Fuson and Jonathan Berdyck have both obtained the advanced-level KCS® v6 Practices certification demonstrating a thorough, deep, and broad understanding of KCS®.
Excalibur Vice President, John Kleist III obtained the KCS® v6 Fundamentals certification demonstrating a knowledge of the basics of KCS®.
"Self-service coupled with an effective Knowledge Management software tool like ComAround will be key to evolving your support model in the coming years. Having knowledge management best practices in place empowers the service desk, business partners and end-users to be more effective in enabling a shift-left towards zero-level support as well as reducing overall support costs."
said John Kleist III, BRMP, Vice President at Excalibur Data Systems
"Our partnership with ComAround has been quite exciting. Having our senior staff certified on the latest best practices for self-service and knowledge management allows Excalibur Data Systems to help our clients successfully deflect calls from the service desk, enable faster resolution of incidents and better share knowledge across the enterprise. We look forward to continuing to transform the way enterprise service management is executed and enabling our customers to shift more and more towards self-service."
said Michael Fuson, Founder at Excalibur Data Systems
About Excalibur Data Systems
Excalibur Data Systems helps organizations improve, align, integrate and automate IT and business operations. With a team of industry experts, their continual process improvement approach enables clients to implement reliable, robust, feature-rich and cost-effective solutions. Excalibur Data Systems is uniquely positioned to help clients successfully plan, assess, design and implement converged solutions to master IT and business processes. For more information, please visit http://excaliburdata.com or http://excaliburdata.ca in Canada and follow us on Twitter: @ExcaliburData (http://www.twitter.com/
John Kleist III - Excalibur Data Systems
Vice President, Sales and Marketing