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IVR Technology Group Partners With Speech Analytics Provider
"We are excited to leverage the VoiceBase API through our interactive voice, text and web services. Now our clients can take full advantage of speech analytic technology seamlessly through our leading edge, cloud based interactive solutions," commented John E Crouthamel, Executive Vice President of IVR Technology Group.
By teaming up with VoiceBase, IVR Tech Group's clients now have the capability to identify and analyze trends in spoken interactions, to aid in operational efficiency, compliance, and customer service. The easy to use API will automatically transcribe audio and extract relevant keywords and topics, allowing the instant search and discovery of spoken information.
"Our goal is to help customers surface actionable intelligence from spoken content, and use that data to automate business processes" said Walter Bachtiger, CEO and Founder, VoiceBase. "This integration with IVR Technology will add extreme value to their customers' experience as well as empower them to make better decisions based on these new, rich data points."
About IVR Technology Group
IVR Technology Group's passion is to connect people to information in order to help companies improve customer experiences. IVR builds secure voice and text applications and focuses on compliance, data security and delightful user interactions.
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IVR Technology Group
VoiceBase provides easy-to-use APIs that automatically transcribe audio and video, extract relevant keywords and topics and enable the instant search and discovery of spoken information. VoiceBase processes millions of recordings a month that allow users to search from the web or their mobile device into the timeline of a recording. Users can then click and play the precise parts of a conference call, webinar, educational lecture, podcast or video interview for example. VoiceBase customers include contact centers, conferencing service providers, video and education platforms, telecom providers and Fortune 500 companies. VoiceBase is privately held and is based in San Francisco, California.
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