IVR Technology Group Partners With Speech Analytics Provider

 
 
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Speech Analytics Provider
IVR Service Providers
Voice Application For Business

Industry:
Telecom

Location:
Buffalo - New York - US

Subject:
Partnerships

BUFFALO, N.Y. - Nov. 30, 2016 - PRLog -- IVR Technology Group, a leader in secure voice and text applications, is pleased to announce its partnership with VoiceBase, a cloud-scale API solution for speech analytics, including machine transcription, keyword spotting and auto call scoring. This partnership will allow IVR Tech customers to extract actionable intelligence from spoken information through one of many interactive solutions.

"We are excited to leverage the VoiceBase API through our interactive voice, text and web services. Now our clients can take full advantage of speech analytic technology seamlessly through our leading edge, cloud based interactive solutions," commented John E Crouthamel, Executive Vice President of IVR Technology Group.

By teaming up with VoiceBase, IVR Tech Group's clients now have the capability to identify and analyze trends in spoken interactions, to aid in operational efficiency, compliance, and customer service. The easy to use API will automatically transcribe audio and extract relevant keywords and topics, allowing the instant search and discovery of spoken information.

"Our goal is to help customers surface actionable intelligence from spoken content, and use that data to automate business processes" said Walter Bachtiger, CEO and Founder, VoiceBase. "This integration with IVR Technology will add extreme value to their customers' experience as well as empower them to make better decisions based on these new, rich data points."

About IVR Technology Group
IVR Technology Group's passion is to connect people to information in order to help companies improve customer experiences. IVR builds secure voice and text applications and focuses on compliance, data security and delightful user interactions.

IVR Tech Group PR Contact:
Ashley Friedman
IVR Technology Group
(716) 250-2800
ashley.friedman@ivrtechnology.com
Web: http://www.ivrtechgroup.com

About VoiceBase
VoiceBase provides easy-to-use APIs that automatically transcribe audio and video, extract relevant keywords and topics and enable the instant search and discovery of spoken information. VoiceBase processes millions of recordings a month that allow users to search from the web or their mobile device into the timeline of a recording. Users can then click and play the precise parts of a conference call, webinar, educational lecture, podcast or video interview for example. VoiceBase customers include contact centers, conferencing service providers, video and education platforms, telecom providers and Fortune 500 companies. VoiceBase is privately held and is based in San Francisco, California.

VoiceBase PR Contact:
Emily Blazensky
VoiceBase, Inc.
(408) 702-7160
Emily@VoiceBase.com
Web: https://www.voicebase.com
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Tags:Speech Analytics Provider, IVR Service Providers, Voice Application For Business
Industry:Telecom
Location:Buffalo - New York - United States
Subject:Partnerships
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