Reputicity Launches First-Ever Automated Reputation Management Platform For Restaurants
In today's digital age, a restaurant's online reputation can mean the difference between success and failure. A study by Berkeley economists showed that a half-star improvement on a restaurant's rating makes it 30-49% more likely that a restaurant will sell out its evening seats.
Reputicity's powerful software comprehensively covers all aspects of managing restaurants' reputation. Restaurants can use Reputicity to collect feedback and generate reviews. The platform collects all their reviews from across the internet into 1 easy-to-use dashboard and offers advanced reporting on them.
Replying to reviews can bump up restaurants' customer conversion rate and also increase revisits. Until now, restaurants had to either spend too much time responding to reviews personally or spend too much money hiring marketing firms to respond to them. Another drawback with hiring a marketing firm is their responses would be generic as they wouldn't have first-hand experience with the restaurant. To circumvent these drawbacks, Reputicity provides drafts on reviews that allow restaurants to post the 'marketing firm' responses after incorporating their personal experience without spending a lot of time or money.
While restaurants' online reputation can get customers through the door the first time, a stellar customer experience is the best way to make sure those customers keep coming back. Resourceful restaurants have been doing so for years - it is their comprehension of what their customers like and don't like that has allowed them to become big chains. Tejas Mehta, founder of Reputicity, said, "With the introduction of Reputicity's cutting-edge NLP technology to convert feedback data into actionable insights, now restaurants of all sizes will be able to identify their strengths and weaknesses effortlessly."
With fierce competition among restaurants, a solid reputation can be the factor that differentiates the winners from the losers. It is no surprise that an eMarketer report found 68 percent of restaurants already actively manage their reviews. Some restaurants get concerned that managing their reputation proactively will take up a lot of their time or be very expensive. Fortunately, that is not the case anymore. By spending only a couple of hours a month, restaurants can now automatically manage their reputation using Reputicity.
Restaurant owners interested in managing their reputation automatically or collecting and analyzing their reviews from across the internet can visit Reputicity for a free trial.
For more information, visit www.reputicity.com.