DentalWorkers.com's New Live Chat Feature Increases Accessibility for Employers and Workers Alike
Not that many callers to DentalWorkers.com (http://www.dentalworkers.com/)
"There are many benefits of being able to chat online over a traditional phone call," says DentalWorkers.com Marketing Assistant, Julie Steeper. "There is no hold time, no 'dial One for this option, or dial Two for this option', no background noise or hard-to-hear issues. Instead of asking someone to repeat information because it was misheard, both sides of the conversation remain on the chat screen as text, so information can easily be re-read – this saves time and reduces miscommunication."
The live chat technology also comes with the ability for DentalWorkers' staff to see what web page their visitors are on, on their website. "This feature allows everyone to be on the same page, so to speak," adds Steeper. "This allows us to be in sync with our clients and allows us to guide them easier through the site. We are also able to push clickable links to them in the chat screen, which is a lot easier than trying to verbalize a long link over the phone."
Naturally, there are patterns established of typical questions dental workers and employers historically have posed to the 16-year old company. Now, responses to these more popular questions can be programmed into the chat software, and with a click of a couple of buttons, the answers can now appear to the askers quickly, accurately and easily.
When the chat sessions are successfully concluded, both sides have the options of printing out the conversation, and they can also save the chat files for future reference.
For more information go to http://www.DentalWorkers.com.