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Harvest Trends To Launch New Customer Relationship Tool For Casino Operators
By: Harvest Trends
“We pride ourselves on creating tools that make it easy for player development personnel to target the right patrons and drive additional revenue from those who offer the most opportunity for growth, retention and reactivation,”
PowerHost CRM is easy to use and works on existing handheld devices and computers with no capital expense. Player development teams can immediately make a positive impact on the casino’s revenue by growing their ‘book of business’. Each day, casino hosts can see their daily pace against goals, yesterday’s results for their coded players, and receive recommendations on who to contact and why. Additionally, PowerHost CRM gives player development teams a place to store notes, tasks, preferences and more; set and track goals; and share tasks across hosts and Guest Services to ensure consistent customer service.
“For too long, vendors have dictated what technology ‘they’ believe the business needs,” said Colleen Cutler, a Harvest Trends board director with more than 30 years’ experience in gaming. “At Harvest Trends, we listen and we create solutions driven by business requirements that solve every day business problems. Our goal is to continue to deliver tools that industry veterans have requested from us, and PowerHost CRM is designed to meet the specific needs of casino hosts.”
For more information about PowerHost CRM and Harvest Trends, visit www.harvesttrends.com.