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San Antonio-based CSG To Increase Workforce By 30 Percent
Call Center Innovator to Add More Than 100 New Service Representatives
Culture.Service.Growth. (CSG) serves clients in the financial services, government and transportation industries, including a number of Fortune 500 brands. CSG enjoys less than half the employee turnover rate of a typical outsourced call center. More than 75 percent of CSG’s new hires come by way of employee referrals.
The privately held company, founded in 2010, has experienced significant growth in the past year.
“This is a place you want to come to – where you get up in the morning and want to be,” said Freda Sullivan, one of CSG’s first employees and head of the company’s Culture Club. “Working here feels like working with family and I think most people here feel like they are in control of their own destiny. Like all companies, we encounter challenges, but they don’t linger because the conversations to fix them are so real and have the right intent. What drew me to CSG the very first day was the sincerity and honestly at my first interview. They talked to me, not my resume. Your differences are nurtured and encouraged and this has added to an amazing and fun place to come to work every day.”
CSG operates based on three simple rules: Show up to work. Have fun. Work hard.
CSG is owned and led by two highly regarded and unorthodox leaders with proven track records in developing and sustaining award-winning service delivery: Former USAA Chief Operating Officer Tim Handren, and Tim Montgomery, a well-respected executive, speaker and author with deep expertise in contact center strategy and culture.
Montgomery said: “The word ‘authentic’
Handren said: “We created this company to be a special place – one where culture is created ‘for the people, by the people’ and not a buzzword or lip service. We want to hire folks who get a kick out of providing great customer service, who want to actively contribute to building a fun environment and who want to be part of something bigger than themselves. It’s a come as you are – but come to win – kind of place, and I am proud to call each of our employees my colleague and friend.”
CSG seeks employees who are outgoing as well as professional, self-disciplined and detail oriented. Current CSG employees come from a wide variety of backgrounds and most have no previous call center experience.
Employee benefits include flexible scheduling, medical/dental/
Interested job seekers may apply online at:
or in person at CSG’s offices, 8415 Datapoint, 6th floor, in San Antonio, Texas.