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RedCritter brings enterprise gamification to customer service with Salesforce Desk.com
Enterprise gamification for the call center promotes better customer service
"When RedCritter is used with Desk.com, it offers a compelling way to recognize and reward agents for a job well done. It only takes a few minutes to incorporate recognition and rewards, but the improvements in agent culture and customer satisfaction are permanent." - Erika Lambert, RedCritter COO
RedCritter for Desk.com includes support for automatically managing badges, leaderboards, skill tracking and even a rewards store that operates on virtual currency. Managers also have tools to recognize agents on-the-spot by tapping devices to distribute skill points or virtual currency.
RedCritter for Salesforce's Desk.com is immediately available. Visit https://redcritterconnecter.com/