SNCF railway selects HappyOrNot solution

Sept. 12, 2013 - PRLog -- SNCF, the railway company of France, has chosen HappyOrNot® solution to support their management operations and customer satisfaction

SNCF stations and connections, with the mission of development and management of 3,000 stations serving French travelers, as well as the invention of new services to create mobility hubs, decided to select HappyOrNot customer satisfaction monitoring and improvement solution for national implementation.

Travelers vote by pressing the smiley that corresponds to their satisfaction. The vote is anonymous, candid, and spontaneous. Analysis of this data enables SNCF to evaluate the quality of services and facilities offered, and, if necessary, implement appropriate improvements.

“HappyOrNot solution was easy to implement. With a quick takeover of the administration, it allows us to evaluate our services to provide the necessary daily customer satisfaction improvements.” Tells Mrs. Montera, Manager, Marketing Services, division SNCF - Gares & Connexions.

Ville Levaniemi, Co-Founder, Vice President of Sales of HappyOrNot Ltd. on cooperation:  “We are more than delighted to get one of the leading transportation companies, SNCF, as our client. After a long cooperation and experiences with VR (Finnish National Railways), as well as multiple other transportation organisations, including Heathrow International Airport, we are confident that the benefits of HappyOrNot will bring a huge value for SNCF in both their daily operations and management - on the local and corporate level.”

Contact HappyOrNot:
Ville Levaniemi
VP Sales and Marketing, Co-Founder, HappyOrNot Ltd.
+358 44 547 6802
ville.levaniemi@happy-or-not.com

About HappyOrNot
Headquartered in Finland and established in 2009, HappyOrNot® helps its clients in such sectors as transportation, retail, services, hospitality, healthcare, lifestyle and fitness, and public service to develop their service experience and sales through continuous monitoring and reporting on customer satisfaction levels. HappyOrNot has received recognition via several awards and acknowledgments, including the Nordic Retail Awards 2011 and Daily Finance Top 4 in 2013. HappyOrNot is currently being used by over 200 retail and service chain organizations across 24 countries. Client companies include organisations like Carrefour, Heathrow Airport, Aleris Healthcare, Turkish Airlines, Migros, Delhaize and Decathlon.
www.happy-or-not.com

HappyOrNot in France
HappyOrNot(R) Solution is represented in France by authorized reseller “C and C”.
Contact: christophe.marghieri@happyornot.fr
T: +33 672 790 390