Capita Conferences announce Channel Shift in the Welsh Public Sector event – 18th Oct, Cardiff

CARDIFF, Wales - Aug. 7, 2013 - PRLog -- Channel Shift in the Welsh Public Sector

Friday 18th October 2013 - Cardiff

About the event:

Our Channel Shift in the Welsh Public Sector Conference comes at a time when public services across Wales are tasked with keeping pace with the rapidly developing digitalisation agenda.

In order to achieve urgent savings and increase efficient working, agencies across the Welsh public sector are transforming the way services are delivered by shifting towards digital channels and self-service platforms, with a focus on addressing accessibility, usability, security and reliability.

Delegates will hear about award winning examples of embedding digital channels in service delivery and engaging with the community via new platforms.

Expert speakers:

·         Keynote: David Warrender, Deputy Director, Digital Wales

·         Chair: Councillor Peter Fox, Leader, Monmouthshire County Council and
Spokesperson, ICT and Digital Inclusion, Welsh Local Government Association

·         Lisa Charles, Community Investment Manager, Bron Afon Community Housing

·         Dave Witts, Transformation Practitioner, GOSS Interactive

·         Ceri Evans, Service Development Manager, Customer Care, Rhondda Cynon Taf County Borough Council

·         Mike Thompson, Senior Consultant, mySociety

·         Matthew Peters, e-Access Development Officer, Newport City Council

For more information:

Visit: http://www.capitaconferences.co.uk/public-sector-conferences/local-government-communities/full-conference/article/channel-shift-in-the-welsh-public-sector-conference.html?code=SMMK

Download the brochure: http://www.capitaconferences.co.uk/pdfgen.html?filename=Channel_Shift_Wales_Oct_13.pdf&code=SMMK

 

Or contact: Naomi Wood – naomi.wood@capita.co.uk