VoIP Providers vs. Small & Medium Businesses: How to choose the best VoIP PBX services

Hosted VoIP PBX systems have the potential to fundamentally reshape the way small and medium-sized businesses (SMBs) communicate. Unfortunately, many hosted VoIP providers are forcing sales even when cost is not properly analyzed...
By: Aitonic Inc.
 
 
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BIZCLOUD CTA
LOS ALTOS, Calif. - July 17, 2013 - PRLog -- Hosted VoIP PBX systems (https://www.aitonic.com/product/plans-pricing) have the potential to fundamentally reshape the way small and medium-sized businesses (SMBs) communicate by centralizing all vital business voice communications and delivering economies of scale. With enterprise-class functionality and flexibility, as well as the all-important cost efficiencies that it delivers, hosted VoIP PBX (https://www.aitonic.com/resources-faq/whitepapers/aitonic-hosted-voip-pbx-white-paper) would seem to be a natural fit for most small and mid-sized companies. However, there are still certain roadblocks to further widespread adoption of VoIP technology; and it seems that the prevalence of awkward products and services in the market have raised doubts about the ease of using VoIP. VoIP providers are often focusing solely on earning quick revenue when they should be focusing on customer satisfaction and retention. This is a recurring problem that has garnered negative attention for quite some time. But luckily there are examples of real VoIP services (https://www.aitonic.com/resources-faq/whitepapers/aitonic...) that can annul some of this bad rep.

So what exactly creates this bad reputation for VoIP providers and simultaneously deters some SMBs from adopting VoIP? The goal of hosted VoIP PBX service providers (https://www.aitonic.com/product/plans-pricing) should be to streamline the way businesses communicate, helping them increase productivity. They should focus on offering more for less, meaning that a true value of business VoIP lies in offering advanced communication capabilities for a more economical price compared to traditional business phone systems. Unfortunately, many hosted VoIP (http://aitonic.com/) providers are forcing sales even when cost is not properly analyzed, or the customer is not VoIP-ready quite yet. They don’t take time to work with prospective customers to fully understand their requirements and explain the implementation of hosted VoIP PBX.

Instead of lowering communication costs, businesses end up falling prey to deceptive vendors whose pricing models are complicated and far from transparent. Hidden charges, such as paying extra for features that should be included in the cost of a standard VoIP calling plan, is just one part of the problem. The effect of the unforeseen costs – customers eventually leave the provider due to dissatisfaction and some vendors end up with 25% annual churn rate. With Aitonic, we make sure we provide all the features your business requires for the best price possible- which is why we’ve designed an all-inclusive, economical and predictable pricing model. (https://www.aitonic.com/product/plans-pricing)

Before implementing VoIP, organizations need to make sure that their existing computer network can handle the voice traffic to avoid costly failures. Some providers don’t offer to assess readiness of a prospective customer’s network to determine if VoIP can be implemented without quality errors. In many cases, businesses unknowingly agree to implement systems that they are not yet ready to support, which leads to a VoIP system that functions below expectatoins.  Aitonic’s expert advisors prevent future causes of frustration by helping our customers maximize the value of their existing network and enable smooth transition to VoIP.

The most important thing that many VoIP providers lack is sufficient customer support. The number one reason customers leave VoIP providers is poor customer service. After implementing VoIP, service providers often abandon customers and leave them to work out technical and other issues that may arise by themselves. If customer service and technical support staff are unavailable when they are needed, customers feel underappreciated and the VoIP provider’s reputation deteriorates. When errors in a business VoIP system occur and they are not immediately addressed, it hinders the company’s ability to operate efficiently and provide professional service to its customers. Frequent call dropping is one of the many possible annoyances that can have significant consequences for business.

Aitonic’s Guardian Customer Support delivers high levels of customer service. Our technically talented customer service personnel are available to quickly and efficiently respond to any issues that may arise with professionalism and respect for the customer’s time and business needs. We believe our customer service makes us different from our competitors. We invite you to speak to our customer support representatives to get a sense of their efficiency, technical skills and commitment to your success.   There is no better way to do this than to try the service for yourself with our 30-Day Satisfaction Guarantee, at no risk and without disturbing your current phones.   Service can be up and running in 15 minutes.  Welcome to good customer support.
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Tags:Voip Providers, Hosted Voip, Guardian Customer Support, Pbx Service Provider, SMB
Industry:Telecom, Services
Location:Los Altos - California - United States
Subject:Services
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