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The Performance Mapping and Measurement Handbook Now Available from Productivity Press
During nearly four decades of experience helping clients across various industries understand, measure, and improve the performance of their processes, Jerry L. Harbour discovered a handful of performance maps that will work in most settings.
By: CRC Press
During nearly four decades of experience helping clients across various industries understand, measure, and improve the performance of their processes, Jerry L. Harbour discovered a handful of performance maps that will work in most settings. As such, he's gathered these critical few maps into The Performance Mapping and Measurement Handbook.
In this handbook, Dr. Harbour explains performance mapping and measurement techniques at widely differing spatial and temporal scales. Using real-world examples and language that is easy to understand, he demonstrates the effective use of:
Process activity maps
Process step maps
Basic task element maps
Event pathway maps
Response timeline maps
Key performance driver maps
Filled with graphical illustrations, the book can be read sequentially or used as a "How do I do that?" reference book. It includes easy-to-follow explanations along with numerous examples of both good and bad implementation. In addition, it includes case studies from a wide range of operational and industrial settings that clearly demonstrate how the mapping and measurement techniques described in the book can be applied to new technologies and processes.
About the Author
Dr. Jerry Harbour has more than three decades of technical and managerial experience in highly varied operational settings, including offshore oil exploration and production, underground mining, nuclear weapons maintenance and dismantlement, unmanned vehicle (air and ground) technology development and operation, hazardous materials handling and processing, and physical security. He has managed various organizational functions, including Industrial Engineering, Performance Engineering, Human Factors Engineering, Robotics & Human Systems Engineering, Security Systems Engineering, Applied Technology Development, and Training and Development functions. Dr. Harbour is the author of four previous books: The Reengineering Workbook, Cycle Time Reduction, The Basics of Performance Measurement (now in its second edition), and The Performance Paradox. He holds a Ph.D. in Applied Behavioral Studies and a B.A./M.S. in Geology, and resides in southern Colorado with his wife on their 35-acre mountain ranch home.
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ISBN 9781466571341, March 2013, 185pp
Page Updated Last on: Mar 27, 2013