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NERDS ON CALL: Netiquette for the Digital Age
The Do’s and Don’ts of Online Communication - don't forget the cornerstones to polite social interactions - do remember common courtesy
One of the biggest challenges of written communication such as email and texting is the inability to convey tone or humor. Because people can’t see your facial expression or hear the tone in your voice, they won't be able to tell whether you're being sarcastic or serious and hurt feelings can arise when you're just kidding.
Written Rules: To combat this, communicate clearly and to the point. Always re-read what you write before you click "send," checking tone, grammar and spelling. Make sure what you’ve written is similar to what you’d say face-to-face. Remember to include the please and thank you that you’d have conveyed in person.
When emailing, avoid using abbreviations that you would use when texting, such as LOL or "l8rs."
Don’t write in all caps or use too many exclamation points. These are perceived as "yelling" within electronic communications.
When sending or receiving emails involving multiple parties, follow some simple guidelines:
1. When responding to an email, don't click "Reply to All" – include only the recipients that need to hear from you.
2. When forwarding an email, delete additional email addresses from the attached messages.
3. Remove any comments in email strings that should be kept private between the parties involved.
4. Use the BCC when sending an email to a large number of recipients. They'll thank you for not broadcasting their email address to the world.
According to research conducted by the Pew Internet & American Life Project, 85% of American adults have a cell phone and 79% of cell phone owners use text messaging (http://pewinternet.org/
Common Courtesy: First and foremost, remember that the person standing in front of you is vastly more important than the text message you just received. Don't interrupt your conversation with digital distractions.
When you're talking on the phone in public, be aware of your surroundings and try to keep your voice down. Don't discuss your personal life on your cell phone in the office or in a restaurant. Not only does this show a consideration for others around you, but it protects your privacy as well. Try to make it brief so you don't disturb the people in your carpool with a lengthy conversation.
When you're in a crowded environment, don’t crank up the sound on your Angry Birds game. Either mute the volume or wear solid-fitting ear buds so others around you are not disturbed. Just don’t forget to remove your earphones when someone is trying to talk to you!
Lastly, turn off your devices completely when you enter church, a movie theater or the library. Even vibe-mode can be really disturbing to others trying to concentrate.
The Pew Internet & American Life Project also found that 66% of adults who access the Internet (http://pewinternet.org/
Don't ever post something about someone else before checking with them first. You could ruin a relationship or in the very least unintentionally embarrass someone that you care about.
Try to keep your posts positive and avoid posting anything that is not true or gossip-related. Not only will these types of posts influence the way people perceive you, but they can also cause hurt feelings or make people feel like they're being bullied. Definitely avoid posting when you're angry or frustrated.
Andrea Eldridge is CEO and co-founder of Nerds On Call, an on-site computer and laptop repair service (http://www.callnerds.com/
About Nerds On Call
Established in a spare room in Redding, Calif., in March 2004, Nerds On Call offers on-site computer and laptop repair services to consumers and businesses. Nerds On Call provides trouble-shooting for PCs and Macs, home and office networks, printers, iPods® and MP3 players, handheld devices and cell phones, home theaters and game systems, and virtually every other form of digital entertainment. In 2009, 2010, & 2011 the company was named to Inc. magazine’s list of 5000 fastest growing private companies. With 15 locations across California, Oregon, Washington, & Arizona Nerds On Call serves more than 40,000 satisfied customers per year. For more information, visit www.callnerds.com or call 1-800-919-NERD.