Coracall announces ISO 9001 certification
Coracall, a UK based, full service call center / BPO company with operations in the UK, South Africa, Philippines and India, announced that it successfully completed ISO 9001 certification today by QMS International.
Oct. 22, 2012 - PRLog -- Coracall, a UK based, full service call center / BPO company with operations in the UK, South Africa, Philippines and India, announced that it successfully completed ISO 9001 certification today by QMS International.
Mr Phil Lightfoot, CEO of Coracall said, “We are extremely proud to have successfully been certified by QMS as being ISO 9001 compliant. ISO 9001 reaffirms our commitment to ongoing process rigour, compliance and continuous improvement. We are now in the 5%, small and elite group of British companies who have achieved this certification.”
He further added, “One only has to look at some of the basic tenets of the standard to see the alignment with our core organizational values and internal processes. ISO 9001 essentially examines the process maturity of key areas such as operational efficiencies, marketing initiatives, employee engagement, waste reduction, and productivity based on global practices. Whilst all of these areas are a day to day focus of Coracall, we are proud to have the recognition that a certification such as ISO 9001 brings. This is a reflection of our desire to provide our customers with the best possible service and experience.”
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